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Last Updated: Aug 09, 2026
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Functions and Roles | 10% | - IT Operations Management - Technical Management - Application Management - Key Roles - Service Desk |
| Service Management as a Practice | 15% | - Stakeholders and Value Creation - Concept of Service and Service Management - Governance and Best Practice |
| Generic Concepts and Definitions | 10% | - Key Terminology - Service Assets and Configuration - Service Level Agreements |
| Selected ITIL Processes | 25% | - Service Asset and Configuration Management - Service Level Management - Change Management - Problem Management - Release and Deployment Management - Incident Management |
| Technology and Architecture | 5% | - Enabling Technology - Architectural Considerations |
| ITIL Service Lifecycle | 20% | - Service Transition - Service Design - Service Operation - Service Strategy - Continual Service Improvement |
| Key Principles and Models | 15% | - Service Portfolio - Governance Model - Process Model - Deming Cycle |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Was sind die drei Geschäftsmodelle von Service Providern?
A) Interner Dienstleister, ausgelagerter Drittanbieter und Offshore-Anbieter
B) Interner Dienstleister, externer Dienstleister, ausgelagerter Dritter
C) Interner Dienstleister, Externer Dienstleister, Shared Service Provider
D) Interner Dienstanbieter, Externer Dienstanbieter, Shared Service Unit
2. Welche der folgenden Ereignisse erfordern größere Vorfälle?
A) Weniger dringend
B) Längere Zeitskalen
C) Weniger Dokumentation
D) Getrennte Verfahren
3. Welche der folgenden BEST beschreibt eine Änderungsbehörde?
A) Der Change-Beirat
B) Eine Rolle, Person oder Gruppe von Personen, die eine formale Berechtigung für eine bestimmte Art von Änderung erteilt.
C) Der Änderungsmanager, der die formale Autorisierung für jede Änderung bereitstellt
D) Eine Person, die eine formelle Berechtigung für eine bestimmte Art von Änderung erteilt.
4. Wofür ist Zuverlässigkeit ein Maßstab?
A) Wie lange ein Dienst oder eine Komponente ihre Funktion ohne Fehler ausführen kann
B) Wie schnell ein Service oder eine Komponente in den normalen Betriebszustand zurückversetzt werden kann
C) Die Risikostufe, die sich auf einen Service oder Prozess auswirkt
D) Die Verfügbarkeit eines Dienstes oder einer Komponente
5. Für welche der folgenden Aufgaben ist ein Prozessverantwortlicher verantwortlich?
1. Dokumentation des Prozesses
2. Prozesskennzahlen (KPIs) definieren
3. Verbesserung des Prozesses
4. Die Mitarbeiter des Versicherungsprozesses führen die erforderlichen Schulungen durch
A) nur 1, 3 und 4
B) Alle oben genannten
C) nur 1, 2 und 4
D) nur 1, 2 und 3
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: B |
Wayne
Atalanta
Daphne
Freda
Joanna
Maria
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