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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. How do ITIL practice guides benefit organizations managing digital products and services?

A) By separating product management guidance from service management guidance
B) By supporting organizations in developing product and service management capabilities
C) By defining a fixed maturity level that organizations must achieve
D) By prescribing mandatory tools and technologies for service management

2. What BEST describes an event?

A) A sudden unplanned event causing great damage
B) Any change of state that has significance for the management of a service
C) A request from a user for a normal service action
D) The addition or removal of anything that could have a direct or indirect effect on services

3. Which of the following BEST describes a release?

A) A version of a product, service, or other configuration item made available for use
B) An unplanned interruption to a service or reduction in the quality of a service
C) A cause, or potential cause, of one or more incidents
D) The addition, modification, or removal of anything that could affect services

4. How does 'access to resources' support value co-creation in a service interaction?

A) By allowing consumers to use provider resources
B) By limiting resource use to internal teams
C) By replacing service actions with automation
D) By transferring responsibility for resources to consumers

5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) organizations
B) outcomes
C) relationships
D) services

Solutions: