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Avaya Oceana® Solution Support Sample Questions:

1. When a customer leverages Avaya Aura Experience Portal as their self-service application, during the first leg of voice call processing, which component from the Avaya Aura stack contacts Context Store to create a Context ID for the new Voice Interaction?

A) Avaya Aura Experience Portal IVR Application
B) Avaya Aura Application Enablement Services
C) Avaya Aura Communication Manager
D) Avaya Aura Session Manager

2. A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?

A) NOT_READY
B) CONNECTED
C) BUSY
D) READY

3. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Context ID
B) Session ID
C) Call ID
D) Call Ref ID
E) UCID

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is an agent selection component based on attribute matching across all channels.
B) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
D) It is a normalized model for all resources and Interactions that provides states for resources and interactions.

5. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It is a normalized model for all Avaya Oceana resources.
C) It provides contextual information.
D) It helps Avaya Oceana customer* build their business logic.

Solutions: