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Updated: Jul 01, 2026
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Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer has informed you about a possible error in the screen pop-up when receiving a call. The problem is that the edit contact screen pop is shown whenever a call is received but most of the time the calls are regarding open Service Requests. As a result, agents have to navigate to that page, losing time and being ineffective.
What is causing the problem?
A) Rules do not follow an order. When a call is received, the "edit contact" screen pop appears because it is the default rule that has been selected, regardless of the service request number or other tokens received.
B) Rules follow a priority order. When the system finds a contact token it automatically opens the "edit contact" page, because that rule has been configured before the Service request rule, regardless if a service Request token is also available.
C) A configuration in the pages tab of the screen pop is missing, the URL to the page to be displayed has not been provisioned. The URL is empty so the system shows the contact edit page.
D) Screen pops are not configurable. When a call arrives, the system automatically opens the page of the object in question, these cases being the contact page.
2. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?
A) Incoming messages have a custom filter.
B) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C) The configured frequency to retrieve emails is too long.
D) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
3. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A) Lock the Profile Option for editing.
B) Unlock and publish the new selected profile value.
C) Modify the Profile Value and save.
D) Select View > Detach.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
4. Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?
A) The signed-in user does not have the appropriate access privileges to a toolbar.
B) You entered a toolbar height that is not more than 70 pixels.
C) The only toolbar enabled is the default one, and you must configure at least two.
D) You did not enable the vertical toolbar which is required, while the horizontal is optional.
E) You have not enabled the Computer Telephony Integration (CTI) service.
5. What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?
A) Add images as the product image will not be pulled from Engagement Cloud.
B) Configure products groups and product items in Engagement Cloud.
C) Add the Product object to your DCS application.
D) Add product ID(s) to the database component.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B,C,F | Question # 4 Answer: D,E | Question # 5 Answer: B,C,D |
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