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Last Updated: Jul 29, 2026
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Certification Path
The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
What is the duration of the 1Z0-325 Exam
- Number of Questions: 80
- Length of Examination: 150 minutes
- Format: Multiple choices, multiple answers
- Passing Score: 60%
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Oracle 1z1-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Site Configuration and Administration | - Passport configurations - Message templates and variables - System settings and configuration - Search priority and keywords |
| Knowledge and Answer Management | - Set up answer access and visibility - Manage knowledge base categories - Create and organize answers |
| Analytics and Reporting | - Create standard and custom reports - Define report access and sharing - Configure dashboards |
| Customer Interaction Tools | - Set up feedback and surveys - Manage email and response channels - Configure Chat and Co-Browse |
| Application Appearance | - Design Agent Interfaces - Configure Customizable Menus - Create and implement Workspaces - Create Navigation Sets |
| Staff and Profile Management | - Define permissions and access rights - Create and manage profiles - Configure agent workflows - Set up staff accounts and roles |
| Customer Portal | - Portal access control - Portal deployment and configuration - Self-service functionality setup |
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