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Last Updated: Aug 08, 2026
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Huawei OC-12 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service & Solution Design | 25% | - On-demand service delivery models - Agile service innovation - All-online and self-service architectures |
| Implementation & Operations | 15% | - Customer-centric operating model - Social engagement and ecosystem collaboration |
| Customer Experience & Centricity Strategy | 30% | - Customer insight and demand analysis - Customer experience (CX) design and measurement - Customer journey mapping |
| Open ROADS Framework Fundamentals | 20% | - Real-time, On-demand, All-online, DIY, Social principles - Digital transformation context and business drivers |
| Case Studies & Best Practices | 10% | - Industry use cases for customer-centric transformation |
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