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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What is the PRIMARY process for strategic communication with the service provider's customers?

A) Service catalogue management
B) Service portfolio management
C) Service desk
D) Business relationship management

2. Access management is closely related to which other process?

A) Information security management
B) Change management
C) Capacity management only
D) 3rd line support

3. Which process is responsible for managing relationships with vendors?

A) Supplier management
B) Service portfolio management
C) Change management
D) Continual service improvement

4. Which is an objective of the service design lifecycle stage?

A) To embed continual service improvement (CSI) in all service design activities
B) To ensure that all service design activities use the minimum amount of resources
C) To monitor service level targets as agreed in service level agreements
D) To create and maintain a portfolio of quantified services

5. How is a service delivered between departments of same organization classified?

A) Mission Critical service
B) External Service
C) Internal Service
D) Organizational service.

Solutions: