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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A centralized IT department is adopting site reliability engineering to increase the resilience and performance of IT systems.
What is this an example of?

A) Digital technology
B) Digital transformation
C) IT transformation
D) High-velocity IT

2. An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?

A) Supplier management
B) Service continuity management
C) Monitoring and event management
D) Relationship management

3. A financial services organization wants to adopt continuous delivery, but regulators require evidence that high-risk changes receive additional scrutiny before release.
Which is the BEST way to support both rapid delivery and regulatory expectations?

A) Reject continuous delivery for all regulated services
B) Delay all releases until a monthly governance meeting
C) Apply the same approval path to every change
D) Use change models with different controls based on risk

4. An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
What are the software robots an example of?

A) Digital technology
B) High velocity IT
C) Digital product
D) IT transformation

5. A new digital service is being designed. The team needs to make sure the service will meet agreed response times, availability targets, and support hours expected by customers.
Which practice should take the LEAD in defining and agreeing these targets?

A) Service level management
B) Deployment management
C) Incident management
D) Problem management

Solutions: