SAP C-C4H47I-34 Test Engine Dumps Training With 82 Questions
C-C4H47I-34 Questions Pass on Your First Attempt Dumps for SAP Certified Application Associate Certified
NEW QUESTION # 21
As an Administrator, you want to configure the card colors in the calendar for Appointments.Based on which of the following parameters can this be achieved? Note: There are 2correctanswers to this question.
- A. Priority
- B. Category
- C. Subject
- D. Status
Answer: A,B
Explanation:
As an Administrator, you can configure the card colors in the calendar for Appointments based on the Priority and Category parameters. The Priority parameter indicates the level of urgency or importance of the Appointment, such as low, medium, or high. The Category parameter indicates the type or purpose of the Appointment, such as meeting, call, or demo. You can assign different colors to different values of these parameters, so that the Appointment cards in the calendar have a visual distinction. For example, you can assign red to high priority Appointments, and blue to meeting category Appointments.
References = Calendar Card Colors Based on Appointment Priority, SAP Sales Cloud: Calendar View in Visit Planner
NEW QUESTION # 22
Which of the following features can be used to create scripts for Call Lists?
- A. Phone Call
- B. Task
- C. Survey
- D. Playbook
Answer: C
Explanation:
Surveys are the feature that can be used to create scripts for Call Lists in SAP Sales Cloud Version 2. Surveys are predefined questions that can be associated with a Call List to capture required data when conversing with participants. Surveys can be created and managed in the Surveys work center, and then added to a Call List by the sales manager. Sales reps can access the surveys in the Live Activity Center during phone calls and submit the results. The results can be viewed in the participant's timeline view. References = Use Call Scripts in Call Lists - SAP Online Help, Solution Guide for SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 23
What Administrator feature involves tracking and reviewing email communications?
- A. Activity Monitoring
- B. Emails Monitoring
- C. Email Analyzer
- D. Activity Manager
Answer: C
Explanation:
The administrator feature that involves tracking and reviewing email communications is Email Analyzer.
Email Analyzer is a tool that allows administrators to monitor and analyze the email traffic between the system and external email servers. It helps to identify and troubleshoot issues related to email processing, such as failed deliveries, bounced emails, or incorrect routing. Email Analyzer also provides statistics and charts to visualize the email performance and trends. References = Email Analyzer, SAP Sales Cloud Version 2 Features
NEW QUESTION # 24
When using Deal Intelligence, what object is modeled by Machine Learning and used for scoring?
- A. Lead
- B. Opportunity
- C. Quotation
- D. Business text
Answer: B
Explanation:
Deal Intelligence is a feature of SAP Sales Cloud Version 2 that uses machine learning to score opportunities based on various factors, such as deal size, customer engagement, sales stage, and competitor presence. The score indicates the likelihood of winning the opportunity and helps sales reps prioritize their actions and focus on the most promising deals. Deal Intelligence also provides insights and recommendations on how to improve the score and increase the win probability. References = SAP Sales Cloud Version 2 Feature Scope Description, page 28; Business End User SAP Sales Cloud Version 2 - openSAP, video "Deal Intelligence - SAP Sales Cloud"; [ARCHIVED] Relationship Intelligence - SAP Sales Cloud, video "Relationship Intelligence - SAP Sales Cloud".
NEW QUESTION # 25
Which of the following are key enhancements of Lead Management in SAP Sales Cloud Version 2? Note:
There are 3correctanswers to this question.
- A. Insights that predict the likelihood of a Lead getting converted.
- B. Optimized details page showcasing all of the relevant information in an easy to consume format.
- C. Ability to manage accounts with Guided Selling.
- D. Ability to identify the right leads, working through the sales cycle across various phases.
- E. Interactive list view with elements like quick filters and KPI graphs.
Answer: A,B,D
NEW QUESTION # 26
What is the measurement parameter for Relationship Intelligence?
- A. Approval rank
- B. Opportunity score
- C. Hugrank
- D. Lead score
Answer: C
Explanation:
Hugrank is a parameter that indicates the strength of a relationship between an employee and a contact or an account, based on the recency and frequency of email and calendar exchanges. Hugrank is calculated for contacts, accounts, employees, and relationships that are available in Relationship Intelligence, a feature of SAP Sales Cloud Version 2 that helps uncover hidden relationships and gain deeper insights into the level of engagement with external customers. References = Setting up Relationship Intelligence - SAP Learning, Relationship Intelligence - SAP Online Help, Relationship Intelligence | SAP Help Portal
NEW QUESTION # 27
As a Sales Representative, you want to access all your to-do items such as Tasks, Leads, Opportunities and Call Lists in a single place. What capability in SAP Sales Cloud Version 2 enables this?
- A. Task Manager
- B. Guided Selling Workspace
- C. Activity Manager
- D. Digital Selling Workspace
Answer: D
Explanation:
The Digital Selling Workspace is a new capability in SAP Sales Cloud Version 2 that provides a unified view of all the to-do items for a sales representative. It allows the sales representative to easily access and manage their Tasks, Leads, Opportunities and Call Lists from one place. It also provides insights and recommendations based on artificial intelligence and machine learning to help the sales representative prioritize and execute their activities effectively. The Digital Selling Workspace is designed to improve the productivity and efficiency of the sales representative and help them close deals faster. References = SAP Sales Cloud Version 2 - Deep Dive Part 2, Solution Guide for SAP Sales Cloud Version 2 (Section: Digital Selling Workspace)
NEW QUESTION # 28
Which Machine Learning insight shows sentiment detection of surveys and emails?
- A. Business Text Intelligence
- B. Profanity Check
- C. NLP Classification
- D. Machine Translation
Answer: C
Explanation:
NLP Classification is a machine learning scenario that can identify the language, sentiment, and other entities of tickets created from surveys and emails. It can also automatically populate the relevant fields in the ticket based on the extracted information. NLP Classification is part of the Machine Learning in SAP Cloud for Customer feature, which requires an SAP Service Cloud enterprise license or an Agent Console Add-On license. References = Machine Learning in SAP Cloud for Customer - SAP Online Help, Ticket NLP Classification section; How to set up Machine Learning Scenarios - SAP Service Cloud Version 2 - openSAP Microlearning, video transcript.
NEW QUESTION # 29
How are mobile application synchronization issues resolved?
- A. Business user generates synchronization log
- B. Business user generates device log
- C. Administrator generates synchronization log
- D. Administrator generates device log
Answer: B
Explanation:
Mobile application synchronization issues are resolved by generating a device log from the mobile device of the business user. The device log contains information about the device, the application, and the synchronization process. The device log can be sent to the administrator or the support team for further analysis and troubleshooting. The device log can be generated by tapping the Generate Device Log button in the About screen of the mobile application. References = Defining Offline Settings for Applications - SAP Mobile Services ...
NEW QUESTION # 30
When maintaining Accounts for Best Run Bikes, which of the following administrative actions can you perform? Note: There are 3 correctanswers to this question.
- A. Download Accounts using the Data Export Tool
- B. Merge similar Accounts
- C. Upload Accounts using the Data Import Tool
- D. Configure Customer Insights
- E. Maintain Individual Customers
Answer: B,C,E
Explanation:
* Upload Accounts using the Data Import Tool: You can use the Data Import Tool to import data from external sources into SAP Service Cloud Version 2. You can upload Accounts as well as other business objects such as Contacts, Cases, Products, etc1
* Maintain Individual Customers: You can create and manage individual customers as Accounts in SAP Service Cloud Version 2. You can also link individual customers to corporate Accounts as contacts2
* Merge similar Accounts: You can merge two or more Accounts that have similar or duplicate information. You can choose which Account to keep as the master record and which fields to retain from the source records. The related business objects of the source records are also transferred to the master record3 You cannot perform the following administrative actions when maintaining Accounts for Best Run Bikes:
* Configure Customer Insights: Customer Insights is a feature that provides you with a comprehensive view of your customers' behavior, preferences, and needs. You can configure Customer Insights in the Administration work center, not in the Accounts work center4
* Download Accounts using the Data Export Tool: There is no Data Export Tool in SAP Service Cloud Version 2. You can export data from SAP Service Cloud Version 2 using reports or OData services5 References = 1: Data Import Tool 2: Maintaining Individual Customers 3: Merging Accounts 4: Configuring Customer Insights 5: Exporting Data from SAP Service Cloud Version 2
NEW QUESTION # 31
Every time the expected revenue is greater than 500,000 US dollars, you want the system to display a warning that an approval process must be applied for that opportunity. How would you address this requirement? Note:
There are 2 correctanswers to this question.
- A. Create a determination rule
- B. Create a condition to show a warning message based on a certain action
- C. Create a validation rule
- D. Create an action to show a warning message based on a certain condition
Answer: C,D
Explanation:
To display a warning message based on a certain condition, you need to create an action and a validation rule in SAP Sales Cloud Version 2. An action is a user-defined function that can be triggered by a button, a workflow, or a script. A validation rule is a custom logic that can check the data entered by the user and display an error or a warning message if the data does not meet the specified criteria. For example, you can create an action called "Check Revenue" that calls a validation rule to check if the expected revenue of an opportunity is greater than 500,000 US dollars. If the condition is true, the validation rule can display a warning message that an approval process must be applied for that opportunity. You can also configure the action to be executed automatically when the opportunity is saved or submitted. References = Create Actions, Create Validation Rules
NEW QUESTION # 32
You want to assign Leads that originate from source 'External Partner' to a sales employee. Which setting do you use to achieve this?
- A. Lead Routing to Employee
- B. Qualifications
- C. Status
- D. Party Schema
Answer: A
Explanation:
Lead Routing to Employee is the setting that allows you to assign Leads to a specific sales employee based on certain attributes, such as the source of the Lead. This feature is part of the Digital Sales Engagement for Business Users capability in SAP Service Cloud Version 21. You can configure Lead Routing to Employee rules in the following path: Settings Leads Lead Routing to Employee2. The other options are not related to this setting. Qualifications are the criteria that determine the quality of a Lead3. Status is the current stage of a Lead in the sales process. Party Schema is the structure that defines theparties involved in a Lead, such as the account, contact, or partner. References = 1: SAP Service Cloud Version 2 Features | SAP Help Portal 2: Configuring Lead Routing Rules - SAP Learning 3: Solution Guide for SAP Service Cloud - SAP Online Help : [Lead Status - SAP Online Help] : [Party Schema - SAP Online Help]
NEW QUESTION # 33
When configuring Appointments, which categories are provided as system defaults and cannot be deleted?
Note: There are 2 correctanswers to this question.
- A. Inbound Phone Call
- B. Task
- C. Meeting
- D. Outbound Phone Call
Answer: B,C
Explanation:
According to the SAP Service Cloud Version 2 Feature Scope Description1, Appointments are used to schedule and track activities related to service requests, such as meetings, tasks, phone calls, and visits. The system provides four default categories for Appointments: Meeting, Task, Outbound Phone Call, and Inbound Phone Call. However, only Meeting and Task categories are mandatory and cannot be deleted. The other two categories can be deactivated or deleted by the administrator if they are not needed. Therefore, the correct answers are A and C. References = SAP Service Cloud Version 2 Feature Scope Description, page 28.
NEW QUESTION # 34
You have been asked to enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management. What extension tool would be used to achieve this?
- A. Create an Extension Field
- B. Apply a Validation Rule
- C. Apply a Webhook
- D. Create a Mashup
Answer: D
Explanation:
To enable users working in SAP Sales Cloud Version 2 to access S/4HANA Sales Management, you need to create a mashup. A mashup is a web-based application that combines data or functionality from different sources, such as SAP S/4HANA, into a single user interface. You can use mashups to display information from SAP S/4HANA in SAP Sales Cloud Version 2, or to navigate from SAP Sales Cloud Version 2 to SAP S/4HANA. For example, you can create a mashup that shows the sales order details from SAPS/4HANA in a pop-up window when you click on a sales order number in SAP Sales Cloud Version 2. You can also create a mashup that opens the SAP S/4HANA Sales Management app in a new browser tab when you click on a button in SAP Sales Cloud Version 2. References = Mashups, Create Mashups, SAP Sales Cloud Version 2 Integration Guides for SAP S/4HANA
NEW QUESTION # 35
You have been asked to maintain Products in SAP Sales Cloud Version 2. Which of the followingsettings are relevant? Note: There are 3 correctanswers to this question.
- A. Number Range
- B. Product Type
- C. Product Classification
- D. Product Groups
- E. Units of Measure
Answer: B,C,E
Explanation:
Products are the goods or services that your company sells or provides to customers. In SAP Sales Cloud Version 2, you can maintain various settings for products, such as product type, units of measure, and product classification. These settings are relevant for defining the characteristics, pricing, and availability of products.
* Product Type: This setting determines the category of the product, such as material, service, or warranty.
The product type affects the behavior and fields of the product, such as whether it can be ordered, invoiced, or delivered. You can define your own product types and assign them to product categories in the Administrator work center1.
* Units of Measure: This setting specifies the unit in which the product is sold or measured, such as pieces, kilograms, or hours. You can define your own units of measure and assign them to product categories in the Administrator work center1.
* Product Classification: This setting allows you to assign attributes and values to products based on predefined classification systems, such as industry standards or customer-specific criteria. You can use product classification to filter, group, or compare products based on their attributes. You can define your own classification systems and assign them to product categories in the Administrator work center1.
The other two options, number range and product groups, are not relevant settings for maintaining products in SAP Sales Cloud Version 2.
* Number Range: This setting is used to define the range of numbers that can be assigned to business documents, such as sales orders, invoices, or tickets. Number range is not a setting for products, but for business transactions2.
* Product Groups: This setting is used to group products into hierarchical structures based on common characteristics, such as product line, product family, or product model. Product groups are not a setting for products, but for product portfolio management3.
References = Creating and Maintaining Products, Business Configuration Guide for SAP Sales Cloud Version
2, SAP Sales Cloud Version 2 Feature Scope Description, SAP Sales Cloud Version 2 | SAP Help Portal
NEW QUESTION # 36
When browsing configuration settings, where would an Administrator enable Revenue Splitting?
- A. Opportunities
- B. Sales Quotes
- C. Pipeline Management and Forecasting
- D. Forecast Tracker
Answer: C
Explanation:
In SAP Sales Cloud Version 2, an Administrator would enable Revenue Splitting under the Pipeline Management and Forecasting settings. This feature allows the revenue from a sale to be divided among multiple entities, such as sales team members or departments, based on predefined rules. This can be particularly useful in complex sales scenarios where multiple parties contribute to a sale and need to be credited accordingly
NEW QUESTION # 37
As a Sales Manager, you want to create a Playbook for Leads and Opportunities.How can the activities and actions for Playbooks be grouped? Note: There are 2correctanswers to this question.
- A. Sales Phases for Leads
- B. Status for Opportunities
- C. Sales Phases for Opportunities
- D. Status for Leads
Answer: C,D
Explanation:
Playbooks are a set of activities and actions that guide sales representatives through the sales process.
Playbooks can be created for Leads and Opportunities, and they can be grouped by Sales Phases or Status.
Sales Phases are the stages of the sales cycle, such as Qualification, Proposal, or Negotiation. Status is the current state of the Lead or Opportunity, such as Open, In Progress, or Won. Playbooks can be grouped by Sales Phases for Opportunities, as each phase may require different actions and tasks. Playbooks can also be grouped by Status for Leads, as each status may indicate the level of interest and readiness of the Lead.
Playbooks cannot be grouped by Status for Opportunities or by Sales Phases for Leads, as these are not relevant or meaningful criteria for grouping. References = Introducing SAP Sales Cloud Version 2, 2:00-2:40.
Playbooks in SAP Sales Cloud Version 2, 0:20-1:10. Set Up Guide for SAP Service Cloud Version 2, page
28-29.
NEW QUESTION # 38
What feature can you use for increasing the level of login protection for end user passwords?
- A. Business Role
- B. Identity Provider
- C. Security Policy
- D. Content Security Policy
Answer: C
Explanation:
A security policy is a set of rules and guidelines that define the security requirements for your organization. It specifies the password policy, the session timeout, the login attempts, the IP address restrictions, and the two-factor authentication settings for your end users. By configuring these settings, you can increase the level of login protection for end user passwords and prevent unauthorized access to your SAP Service Cloud Version 2 solution. References = Security Guide for SAP Service Cloud Version 2, Setting Up Employees for Service
NEW QUESTION # 39
You are an administrator of SAP Sales Cloud Version 2.What tool do you use to configure the system within the tenant?
- A. The Business Configuration
- B. The Administration Console
- C. The SAP For Me Portal
- D. Scoping Elements
Answer: A
Explanation:
The Business Configuration is the tool that allows you to adapt the SAP Sales Cloud Version 2 solution to your business needs. It consists of two main working areas: Scoping and Fine Tuning. Scoping is where you activate and deactivate features, and Fine Tuning is where you control how the activated features behave in detail. The Business Configuration is accessed from the Administration Console, which is the central entry point for alladministrative tasks in SAP Sales Cloud Version 2. References = SAP Sales Cloud Version 2 | SAP Help Portal, Set Up Guide for SAP Sales Cloud Version 2 - SAP Online Help, Understanding the Business Configuration Concept - SAP Learning
NEW QUESTION # 40
Best Run Bikes want to tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it.As an Administrator, what features can you use for addressing this requirement? Note: There are 3correctanswers to this question.
- A. Extension Field
- B. Auto flow Rule
- C. Validation Rule
- D. Determination Rule
- E. Field Attributes
Answer: A,B,E
Explanation:
To tag Leads using a dedicated filterable and searchable field called "Early Adopters", and automatically notify the Sales Manager about it, you need to use the following features:
* Extension Field: You can create a custom field called "Early Adopters" in the Lead object and set its data type as Boolean. This will allow you to mark the Leads that belong to this category and filter or search them easily.
* Auto flow Rule: You can create a rule that triggers when a Lead is created or updated, and checks the value of the "Early Adopters" field. If the value is true, you can use an action to send an email notification to the Sales Manager with the Lead details.
* Field Attributes: You can configure the visibility and editability of the "Early Adopters" field for different user roles. For example, you can make it visible and editable only for the Lead Owner and the Sales Manager, and hide it from other users.
References = You can find more information about these features in the following resources:
* Solution Guide for SAP Service Cloud Version 2, pages 19-20, 28-29, 34-35
* SAP Service Cloud Version 2 - openSAP Microlearning, videos "Creating Extension Fields" and
"Creating Auto flow Rules"
NEW QUESTION # 41
You need to create a new Survey Category for the Sales Team to use in a new Call List.What are the default Survey Categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant?
- A. Call Script
- B. Checklist
- C. Promotion
- D. Sentiment Score
Answer: A,B
Explanation:
According to the SAP Sales Cloud Version 2 Solution Guide1, surveys are used to collect feedback from customers or prospects on various topics, such as product satisfaction, service quality, or marketing campaigns. Surveys can be created and assigned to different categories, which help to organize and filter them. The default survey categories that are pre-delivered with the SAP Sales Cloud Version 2 tenant are Checklist and Call Script1. These categories are suitable for the sales team to use in a new call list, as they allow them to follow a predefined set of questions or actions during a phone call with a customer or prospect. Checklist surveys can be used to verify certain information or requirements, while call script surveys can be used to guide the conversation and capture the responses2. Promotion and Sentiment Score are not default survey categories, but they can be created as custom categories if needed1. References = 1 Solution Guide for SAP Sales Cloud | SAP Help Portal 2 Creating Surveys - SAP Sales Cloud Version 2 - openSAP Microlearning Learn more
NEW QUESTION # 42
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