[Jan-2025] Pass SAP C-C4H51-2405 Exam in First Attempt Guaranteed!
Full C-C4H51-2405 Practice Test and 82 unique questions with explanations waiting just for you, get it now!
NEW QUESTION # 37
Which of the following features can you use with the adaptation tool? Note: There are 2 correct answers to this question.
- A. Add a new field
- B. Change field label
- C. Create a new URL mashup
- D. Add a new UI Switch logic
Answer: A,B
NEW QUESTION # 38
Which object can be used within ticket creation to automatically determine the registered product?
- A. Installation point
- B. Warranty
- C. Product
- D. Customer
Answer: A
NEW QUESTION # 39
Which access restriction types are available in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Unrestricted
- B. Define Specific Restriction
- C. No Access
- D. Restricted
- E. Full Access
Answer: C,D,E
NEW QUESTION # 40
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?
- A. Maintain a reference date in the contract.
- B. Select the relevant scoping ques-tion.
- C. Create a workflow rule.
- D. Maintain the fine-tuning activity for contracts.
Answer: C
NEW QUESTION # 41
Which of the following is possible when creating tickets in the Agent Desktop?
- A. You can manually select the SLA.
- B. You can create knowledge articles.
- C. You can select multiple registered products in a single ticket.
- D. You can manually assign a maintenance plan.
Answer: C
NEW QUESTION # 42
You want to create a maintenance plan for a vehicle check at 10,000 kilometers or 12 months. What schedule condition and schedule type do you use?
- A. Alternating, time and counter-based
- B. One time, time and counter-based
- C. Absolute, counter-based
- D. One time - no condition, time and counter-based
Answer: A
NEW QUESTION # 43
Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?
- A. Delivery blocking
- B. Sales support blocking
- C. Credit limit check
- D. Prospect blocking
Answer: D
NEW QUESTION # 44
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.
- A. Ticket type
- B. Channel direction
- C. Channel type
- D. Mashup service
- E. Notification type
Answer: B,C,E
NEW QUESTION # 45
Which actions are required to allow contract management in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Activate Create Contracts in the Detail view
- B. Use fine-tuning to manage the numeric range for contracts
- C. Activate Service Contract Management in scoping
- D. Use fine-tuning to activate Service Contract Management
Answer: C,D
NEW QUESTION # 46
Which restriction rules can you use to control the access to an installed base? Note: There are 2 correct answers to this question.
- A. Territories
- B. Business role
- C. Employee
- D. Measurement and reading
Answer: A,B
NEW QUESTION # 47
What are some SAP recommended guiding principles to achieve clean core operations? Note: There are 3 correct answers to this question.
- A. Define roles and responsibilities as part of a process transformation office.
- B. Establish release management.
- C. Establish regular housekeeping tasks and procedures.
- D. Integrate clean core practices in the end-to-end value process chain.
- E. Establish an organizational structure, technical foundation, and transformation methodology for clean core.
Answer: C,D,E
NEW QUESTION # 48
What must you consider when you want to upload master data to SAP Service Cloud using templates?
Note: There are 2 correct answers to this question.
- A. You'll need to cleanse the legacy data.
- B. You'll need to create an initial file based on predefined fields.
- C. The migration run requires an approval from SAP Cloud Support.
- D. Data can be loaded or changed only once.
Answer: A,B
NEW QUESTION # 49
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.
- A. Using a Web service
- B. Maintain an HTML mashup
- C. Manual upload using a CSV file
- D. Scheduled upload using a CSV file
Answer: A,C
NEW QUESTION # 50
Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.
- A. Schedule an MDRO job.
- B. Map the data fields to the data fields offered in the template.
- C. Delete the header with the field names in the template.
- D. Download the template.
Answer: B,D
NEW QUESTION # 51
Which tools can you use to create new accounts in SAP Service Cloud? Note: There are 2 correct answers to this question.
- A. Mass Change Account Data
- B. Data Workbench
- C. Workflow rules
- D. Manual migration
Answer: A,B
NEW QUESTION # 52
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.
- A. SLAs are not activated in project scoping.
- B. The determination rules have been configured, but not activated.
- C. A workflow rule was not scheduled to trigger the determination.
- D. SLAS are not configured in fine-tuning.
Answer: A,B
NEW QUESTION # 53
Which option can an administrator use to limit the end user's control of the user interface?
- A. Workflow Action: Manual Field update
- B. Maintain Page Layout
- C. Disable Personalization
- D. Code List Restriction
Answer: C
NEW QUESTION # 54
What can you do to give employees easy access to a centralized repository of information that would help with ticket resolution?
- A. Set up a knowledge base for service contracts
- B. Create and assign a survey to a ticket
- C. Integrate an external knowledge base
- D. Configure a response template
Answer: C
NEW QUESTION # 55
Which object is mandatory to integrate emails in tickets?
- A. Service level agreement
- B. Branding template
- C. Document type
- D. Service organization
Answer: C
NEW QUESTION # 56
Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.
- A. Service category
- B. Organization
- C. Account
- D. Employee
- E. Territory
Answer: B,D,E
NEW QUESTION # 57
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud?
- A. Account hierarchy
- B. Account
- C. Product
- D. Employee
Answer: B
NEW QUESTION # 58
Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.
- A. Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
- B. The activity list is automatically generated by the system based on your scoping decisions.
- C. Scoping is the process of matching your individual business requirements to predefined solution capabilities.
- D. Fine-tuning is the process of generating the activity list by
Answer :ing que-stions about which business processes will be implemented.
Answer: B,C
NEW QUESTION # 59
Which steps do you need to automatically create a service ticket when an email comes in? Note: There are 3 correct answers to this question.
- A. Create an email template for responses.
- B. Set up service categories and service catalogs.
- C. Set scoping ques-tions and outgoing email details in fine-tuning.
- D. Configure the email address in the communication channel.
- E. Create an account with the email address of the customer.
Answer: B,C,D
NEW QUESTION # 60
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Products
- B. External pricing
- C. Social media profiles
- D. Accounts
Answer: D
NEW QUESTION # 61
Which key features of the Analytics framework allow you to monitor business processes in SAP Service Cloud?
Note: There are 3 correct answers to this question.
- A. Standard reports
- B. Custom reports
- C. Data sources
- D. Web service message monitoring
- E. Interactive dashboards
Answer: A,B,E
NEW QUESTION # 62
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