2023 Realistic 500-442 Dumps Exam Tips Test Pdf Exam Material
Powerful 500-442 PDF Dumps for 500-442 Questions
NEW QUESTION 16
In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)
- A. Routing Layouts
- B. Skill-groups
- C. Workflows
- D. Reason Codes
- E. Routing scripts
Answer: C,E
NEW QUESTION 17
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 18
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. Rogger
- B. DCCMP
- C. Finesse
- D. PG
- E. CVP
Answer: D,E
NEW QUESTION 19
What are the two main features of the Cisco VVB? (Choose two.)
- A. allows an agent to retrieve the required information through voice commands without interacting with a customer
- B. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
- C. allows customers to retrieve the required information through voice commands without interacting with an agent
- D. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
- E. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
Answer: B,C
Explanation:
Cisco Virtualized Voice Browser (VVB) is designed to facilitate concurrent multimedia communication processing. Cisco VVB has the following features: * Facilitates self-service options such as access to check account information or user-directed call routing by processing user commands through touchtone input or speech-recognition technologies. * Allows customers to retrieve the required information through voice commands without interacting with an agent, to navigate to the correct department, or to get help from an agent. * Provides multilingual support for Cisco VVB server prompts for automated speech recognition (ASR) and text-to-speech (TTS) capabilities. * Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_vvb/vvb11_6/configuration/guide/cvvb_b_ciscovvb-administration-and-configuration-guide/cvvb_b_ciscovvb-administration-and-configuration-guide_chapter_01.pdf
NEW QUESTION 20
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)
- A. Cisco Data Browser
- B. Cisco Administration Serverand Historical Data Server
- C. Cisco Customer Voice PortalReporting Server
- D. Cisco Unified Communication Manager Server
- E. Cisco Virtual Voice Browser
Answer: C,D
NEW QUESTION 21
Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)
- A. reporting
- B. heartbeat mechanism between Contact Center components
- C. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
- D. caller defines the reason for the call from several menu options
- E. TCP/IP connections through the network
Answer: A,D
NEW QUESTION 22
What are two possible Outbound Dialing Modes? (Choose two.]
- A. Direct Predictive Mode
- B. Accept Mode
- C. Progression Mode
- D. Preview Mode
- E. Predictive Mode
Answer: A,D
NEW QUESTION 23
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. VRU PG
- B. Voice Browser
- C. Finesse Server
- D. Media Server
- E. Unified Communications Manager
Answer: B,E
NEW QUESTION 24
Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)
- A. CUCMAPI
- B. CUC login
- C. answer Calls from Skill groups and PQs
- D. log in to CCE admin
- E. view Team gadget in Finesse
Answer: C,E
NEW QUESTION 25
Which variable remains available to all scripts in the system until reset?
- A. Peripheral variable
- B. Caller Entered digits
- C. User variable
- D. Call variable
Answer: D
NEW QUESTION 26
Which two components must be configured for CCE to begin routing the contact and start processing the call?
(Choose two.)
- A. Network VRU
- B. ICM script
- C. Media routing domain
- D. Skill Targets
- E. Call type
Answer: B,E
NEW QUESTION 27
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration-guide_chapter_011101.html
NEW QUESTION 28
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure an IF node in ICM script editor
- B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- C. Configure set variable in ICM script editor
- D. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- E. Configure Business Hours under Organizational Setup > Departments under CCE Admin
Answer: B,D
NEW QUESTION 29
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. Media Server
- C. ICM Router
- D. VXMLGW
Answer: B
NEW QUESTION 30
Which two components must a script be associated with to run? (Choose two.)
- A. Media Routing Domain
- B. Call Type
- C. Skill Target
- D. Dialed Number
- E. CED
Answer: A,D
NEW QUESTION 31
Which script mode is in use if the script's appearance has changed to a bright white background with black dots?
- A. Quick Edit
- B. Monitor
- C. Edit
- D. Browse
Answer: A
NEW QUESTION 32
Which communication protocol is being used between PG/Router and Live Data to generate report information?
- A. TIP
- B. HTTP
- C. TCP
- D. UDP
Answer: C
NEW QUESTION 33
How many Workflows are supported by Finesse?
- A. up to 20 Workflows with 5 per Team
- B. up to 100 Workflows with 20 per Team
- C. up to 100 Workflows with 5 per Team
- D. up to 200 Workflows with 20 per Team
Answer: A
NEW QUESTION 34
How can the Extension Mobility feature be described?
- A. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- B. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- C. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
- D. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
Answer: D
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION 35
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Historical Report
- B. Call Routing Reports
- C. TCP/IP disconnect reports
- D. Real-time Report
- E. Administration Audit Report
Answer: A,E
NEW QUESTION 36
Which two functionalities should a Contact Center typically be provided? (Choose two.)
- A. IVR and Queuing
- B. Routing Protocols
- C. Skill-Based Routing
- D. TCP/IP
- E. Surveys
Answer: A,C
NEW QUESTION 37
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?
- A. Enable "Require Idle Reason"
- B. Wrap-up on Incoming, set to Required
- C. Wrap-up on Outgoing, set to Required
- D. Enable "Require Logout Reason"
Answer: D
NEW QUESTION 38
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