Updated: Jul 11, 2026
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1. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?
A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
D) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
2. Who can accept a Slack migration invitation?
A) Org Primary Owner, Org Admins and all Workspace Owners
B) Org Owner and Org Admins
C) Org Owner, Org Primary Owner and a migrating Workspace Primary Owner
D) Org Primary Owner and Org Admin
3. Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
A) Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
B) A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
C) A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
D) A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
4. In one of your proposed grid design options for a client, you include a social workspace for employees to build culture and to connect on special interests and hobbies.
Which workspace access type should you recommend?
A) By Request
B) Hidden
C) Open
D) Invite Only
5. You are designing a learning session for your client. Your client counterpart has asked that you ensure learners are able to use threads and emoji reactions while working in Slack.
Based on Slack's experiential learning approach, what is the best option to ensure your attendees are able to perform these activities after the session?
A) Test your attendees with multiple choice questions about threading and emoji reactions.
B) Include a screenshot of threads and emoji reactions on your slides.
C) Ask your attendees to read about threading and emoji reactions in the Slack Help Center after the session.
D) Set aside time in the session to practice threading and emoji reactions live.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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