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Nokia SDM_2002001050 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | Service Design and Management Certification - Network Infrastructure |
| Exam Number: | SDM_2002001050 |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Scenario-based, Single Answer, Multiple Answer |
| Passing Score: | 70% |
| Real Exam Qty: | 60-160 |
| Certificate Validity Period: | 3 years |
| Exam Price: | $200-$300 USD |
| Exam Duration: | 90-120 |
| Recommended Training: | Nokia SDM Certification Training Course |
| Exam Registration: | Nokia Certification Portal Pearson VUE Scheduling |
| Sample Questions: | Nokia SDM_2002001050 Sample Questions |
| Exam Way: | Computer-based testing: Onsite at Pearson VUE centers or online proctored |
| Pre Condition: | No mandatory prerequisites; recommended: service delivery experience or Nokia NI foundation certification |
| Official Syllabus URL: | https://www.nokia.com/networks/training/certification/ |
Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
| SDM Concepts & Framework | 25% | - Nokia SDM Model & Principles - ITIL/COBIT Alignment - Service Delivery Lifecycle |
| Service Operations & Governance | 30% | - Incident, Problem & Change Management - Escalation & Stakeholder Communication - Service Monitoring & Reporting |
| Service Design & Planning | 25% | - Customer Requirements & Expectations - SLA, KPI & Service Catalog - Risk Assessment & Dependency Management |
Nokia SDM Certification - NI Sample Questions:
1. What is NOT a risk response strategy?
A) Avoid.
B) Accept.
C) Transfer.
D) Report.
2. NSN is under pressure to keep Customer deadlines but PO has not yet been received. Under what circumstances can a PO be issued to the subcontractor?
A) PM must escalate the issue and request for a formal approval from CT.
B) If the deadline is really critical for the Customer, PM must take the responsibility to execute the Rollout.
C) PM will not subcontract services without a Customer PO.
D) PM requests subcontractor to start work without NSN PO - that will be issued when we get out PO from the Customer.
3. Which of the following inputs are part of the Sales to Delivery handover?
A) Customer PO, draft of the contract and schedule.
B) Cost assumptions, cost county database updated and risk log.
C) As sold cost estimate, project plan and PT
D) PTA, RFQ and approved cost baseline.
4. The Project Manager is only authorized to place orders to vendors ...
A) 1. after Gate 6 of the NSN Sales Process
2.if the PM has informed the procurement department
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.sending PO through email or fax to the supplier
B) 1. if CT Head gave instruction for the order
2.within the guidelines and definitions documented in the Project Procurement Plan
3.if he has received a written offer from the supplier
4.using SAP or Modular Logistics System (MLS)
C) 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers which have been approved for this specific project and with which valid frame contracts exist
4.using SAP or Modular Logistics System (MLS)
D) 1. within the approved scope of the project
2.within the guidelines and definitions documented in the Project Procurement Plan
3.using suppliers with good reputation and a good personal relationship with the PM
4.sending the PO in written form such as email or fax.
5. Can the PM start a project after the baseline shows an expected 30% negative gross margin?
A) No. Maximum accepted negative gross margin is 10%.
B) Yes. If the Baseline is in line with the As Sold Cost estimates.
C) Yes. NSN needs to fulfil its obligations and execute the project anyway.
D) Only after the Baseline is approved according to the required approval levels in the Region.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: D |
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