Prepare with Nokia : SDM_2002001040 exam braindumps as your best preparation materials
Updated: Aug 12, 2026
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Nokia SDM_2002001040 Exam Overview:
| Certification Vendor: | Nokia |
| Exam Name: | SDM Certification - CARE Exam |
| Exam Number: | SDM_2002001040 |
| Real Exam Qty: | 80-120 |
| Exam Format: | Multiple Choice, Scenario-Based Questions |
| Exam Duration: | 180 minutes |
| Passing Score: | 70% |
| Available Languages: | English |
| Related Certifications: | Nokia SDM Certification Track |
| Certificate Validity Period: | 3 years |
| Exam Price: | $125 USD |
| Recommended Training: | Nokia SDM CARE Official Training |
| Exam Registration: | Nokia Learning Services Registration Pearson VUE Exam Scheduling |
| Sample Questions: | Nokia SDM_2002001040 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE authorized test centers |
| Pre Condition: | No formal prerequisites; recommended basic knowledge of Nokia service delivery and customer support processes |
| Official Syllabus URL: | https://learningstore.nokia.com/ |
Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Team Management & Leadership | 10% | - Team development and motivation - Leadership for SDM roles - Cross-functional communication - Managing service delivery teams |
| Topic 2: Introduction to Service Delivery Management (SDM) | 20% | - Overview of SDM and role in customer support - Incident and problem resolution fundamentals - Service Level Agreements (SLAs) and KPIs - Customer requirements and expectations |
| Topic 3: Service Quality & Performance Monitoring | 20% | - Service improvement methodologies - Quality assurance and compliance - Monitoring and measuring service performance - Service reporting and metrics analysis |
| Topic 4: Customer Relationship Management | 25% | - Customer satisfaction measurement and improvement - Communication and engagement strategies - Handling complaints and escalations - Building and maintaining customer relationships |
| Topic 5: Service Delivery Operations | 25% | - Service continuity and disaster recovery - Service desk operations and best practices - Change and release management processes - Incident and service request management |
Nokia SDM Certification - CARE Sample Questions:
1. What is Gross Profit?
A) Gross Sales minus Gross Costs.
B) Gross sales minus all Operating Costs.
C) Gross Sales minus discounts and penalties.
D) Net Sales minus Cost of Goods Sold.
2. CaPM has agreed a new, temporary HWS drop point setup with the customer. How should it be formally recorded?
A) No need to record this as the agreement is temporary, verbal agreement should be enough.
B) The new setup should be described in the Care Plan and then shared internally and externally.
C) A letter describing the new services details has to be sent to the customer, who then should confirm the agreed setup.
D) A contract amendment needs to be prepared, verified by lawyers and signed.
3. When we receive payment for a customer invoice, what financial statement is affected?
A) Both the Profit & Loss statement and the Balance Sheet.
B) The Profit & Loss statement only.
C) Profit & Loss and Cash Flow statements.
D) Balance Sheet statement only.
4. What is the GIC code for SWM?
A) G7405.
B) G7402.
C) G7407.
D) G7409.
5. Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?
A) 0,33.
B) Cannot be determined without knowing Gross Sales.
C) 0,5.
D) 1
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: B | Question # 5 Answer: A |
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