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Updated: Jul 26, 2026
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PeopleCert ITILSC-OSA Exam Reference
EXIN ITILSC-OSA日本語 Exam Overview:
| Certification Vendor: | EXIN |
| Exam Name: | ITIL Service Capability Operational Support and Analysis Exam |
| Exam Number: | ITILSC-OSA |
| Certificate Validity Period: | 3 years |
| Exam Price: | 399 USD |
| Real Exam Qty: | 8 scenario-based, gradient-scored |
| Available Languages: | English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, German |
| Exam Duration: | 90 (120 for non-native language) |
| Exam Format: | Closed-book, Scenario-based multiple-choice, Gradient scoring |
| Related Certifications: | ITIL V3 Foundation ITIL Intermediate Capability Stream ITIL Expert |
| Passing Score: | 70% (28/40 points) |
| Recommended Training: | EXIN Accredited Training Providers AXELOS Official Syllabus |
| Exam Registration: | EXIN Official Registration |
| Sample Questions: | EXIN ITILSC-OSA日本語 Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | Hold ITIL V3 Foundation or ITIL 4 Foundation; 30 hours accredited training recommended; 2–4 years ITSM experience desirable |
| Official Syllabus URL: | https://www.exin.com/en/exams/itil-service-capability-operational-support-and-analysis-itilsc-osa |
Certification Path
The ITILSC-OSA certification includes only one ITILSC-OSA certification exam.
Prerequisites
Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.
Who Needs ITILSC-OSA Test?
Those required to pass the ITILSC-OSA exam are in IT professions such as applications support, configuration manager, availability manager, IT operations manager, and network support. There are also those like database administrator and network control & operation. If you are concerned with the OSA processes alongside functions and require an intensive awareness of how such areas can contribute to enhancing the quality in support of IT services in a given organization, then it is sensible to apply for such an exam. However, anyone else can take it based on his/her objectives and goals for his/her career. Passing the ITILSC-OSA exam leads to the ITIL Operational Support and Analysis certificate.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Incident Management | 20% | - Interfaces and KPIs - Prioritization and escalation - Process flow and activities - Objectives and scope |
| Topic 2: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 3: Event Management | 15% | - Metrics and interfaces - Activities and processes - Purpose, scope, principles |
| Topic 4: Problem Management | 15% | - Known errors and workarounds - Root cause analysis techniques - Proactive and reactive activities |
| Topic 5: Operational Support and Analysis Principles | 15% | - Service Operation lifecycle context - Core concepts and terminology - Business value and optimization |
| Topic 6: Technology and Implementation Considerations | 5% | - Challenges and risks - Critical success factors - Tools and automation |
| Topic 7: Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Technical management activities - Application management practices - Service desk functions and structure |
| Topic 8: Request Fulfillment | 10% | - Process and activities - Purpose and scope - Request models and automation |
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