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Updated: Jun 14, 2026
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EXIN ITIL 4 Foundation Sample Questions:
1. What is a cause, or potential cause, of one or more incidents?
A) An incident
B) A problem
C) A configuration item
D) A workaround
2. Which TWO of the following are considerations of change enablement?
1. Managing the people aspects of change
2. Ensuring that organizational transformations are successful
3. Maximizing the number of successful service changes
4. Ensuring that changes are properly assessed
A) 2 and 3
B) 1 and 4
C) 3 and 4
D) 1 and 2
3. Which is included in the purpose of the 'change enablement' practice?
A) Plan and manage the full lifecycle of all IT assets
B) Ensure that risks have been properly assessed
C) Record and report selected changes of state
D) Make new and changed services available for use
4. Which is CORRECT about change authorization?
A) Emergency changes are authorized by the technician making the change
B) A change authority is assigned each time a standard change is requested
C) The change authority will ensure changes are authorized after they are deployed
D) Assignment of the change authority is based on the change type and model
5. Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?
A) It should always be used to support direct observation
B) It should always be used instead of direct observation
C) The act of measuring always positively impacts results
D) Measured data is always more accurate than direct observation
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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