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Updated: Aug 16, 2026
No. of Questions: 36 Questions & Answers with Testing Engine
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HP HP2-I14 Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Selling HP Supplies 2020 |
| Exam Number: | HP2-I14 |
| Related Certifications: | HP Sales Certified - Printing and Personal Systems |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple Choice (single/multiple response), Scenario-based |
| Passing Score: | 700 out of 1000 |
| Real Exam Qty: | 30-36 |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125–$150 USD (varies by region) |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP2-I14 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; recommended basic knowledge of HP printing products and sales experience |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
HP HP2-I14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Supplies Sales Cycle & Value Proposition | 30% | - Hidden costs of non-genuine supplies - Positioning Original HP supplies benefits - Identifying customer needs and pain points - Quality, reliability, and yield advantages |
| HP Programs, Tools & Sustainability | 25% | - HP sales and support resources - HP Instant Ink and subscription services - HP Planet Partners recycling program - Sustainability and environmental impact |
| Business Outcomes & Competitive Differentiation | 15% | - Reducing downtime and service calls - Maximizing long-term customer value - Protecting printer hardware and warranty |
| HP Supplies Portfolio | 30% | - HP specialty media and paper - HP JetIntelligence and ink technologies - Comparison with non-HP supplies - Original HP ink and toner cartridges |
HP Selling HP Supplies 2020 Sample Questions:
1. A medical records firm stores patient Information In file drawers for many years to comply with government regulations. They need to know that the documents will still be legible when retrieved in the future. What should you tell this customer to instill confidence in the longevity of documents printed with Original HP ink?
(Select two.)
A) Documents printed with Original HP ink on HP Advanced or Premium Plus photo papers have been proven to meet guidelines for archival preservation, which means that their permanence is guaranteed for 50* years.
B) Original HP ink is formulated with centuries of combined experience from scientists and engineers.
C) Formulas for Original HP ink and the designs of Original HP ink cartridges are the results of years of research and testing using certified sustainable methods. Every prototype was developed with the planet in mind.
D) Each new Original HP ink cartridge takes up to five years of development and is the result of more than
1,000 prototypes.
E) Permanence of documents printed with Original HP ink on HP archival paper has been tested over centuries to ensure legibility. These documents have been shown to be readable after having been stored in low-light conditions for up to 500 years.
2. What is an advantage of EcoSmart Toner?
A) longer print permanence and greater resistance to smudging
B) faster print speeds and better color precision
C) compatibility with a wider range of HP and non-HP printers
D) premium quality prints with less energy
3. A customer tells you that they want to use re manufactured Ink cartridges in order to save money while protecting the environment. How should you respond to this customer?
A) Remanufactured ink cartridges cost more in total cost of ownership (TCO) because their warranties cover fewer years.
B) Every remanufactured ink cartridge uses three times more water than an Original HP ink cartridge requires during the manufacturing process.
C) Almost 90% of remanufactured cartridges end up in a landfill.
D) Remanufactured ink cartridges can only be reused a few times before the recycled plastics break down.
4. According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
A) Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
B) Original HP cartridges are easier to install and recycle.
C) Original HP cartridges yield faster printing speeds with no wasted pages.
D) Original HP cartridges are more secure as a result of better packaging and supply chain control.
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: A |
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