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Updated: Aug 25, 2026
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Salesforce EX-Con-101 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Experience Cloud Consultant |
| Exam Number: | EX-101 |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Price: | $200 USD |
| Available Languages: | English |
| Related Certifications: | Salesforce Certified Administrator Salesforce Certified Platform App Builder |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 105 minutes |
| Passing Score: | 68 |
| Real Exam Qty: | 60 |
| Sample Questions: | Salesforce EX-Con-101 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or remotely |
| Pre Condition: | Recommend having at least 6-12 months of hands-on Experience Cloud implementation experience. Salesforce Administrator certification is recommended but not required. |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/experiencecloudconsultant |
Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Implement security model (profiles, permission sets, sharing rules) - Design data access and visibility rules - Configure navigation, menus, and site structure - Configure Lightning Web Components for customizations - Set up and manage CMS content and files - Design Experience Cloud site architecture (themes, templates, branding) |
| Topic 2: Change Management and Training | 13% | - Plan and execute change management activities - Develop user adoption strategy and documentation - Create training materials and end-user guides - Define support processes and escalation paths |
| Topic 3: Analytics and Monitoring | 13% | - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Implement error handling and logging |
| Topic 4: Implementation and Integration | 28% | - Implement Einstein bots and chat functionality - Configure email and notification templates - Configure SSO and authentication providers - Integrate external systems via APIs and connected apps - Implement search functionality and content tagging - Build and configure Experience Builder pages and components |
| Topic 5: Discovery and Scoping | 18% | - Define scope and create solution design - Identify key stakeholders and user personas - Understand customer business objectives and challenges - Assess organizational readiness for digital transformation |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Cloud Kicks (CK) wants to use its existing single sign-on (SSO) Identity Provider with its new Experience Cloud site.
CKwants to use the Just-in-Time Provisioning feature for Experience Cloud.
Which value is required in the user type?
A) Standard
B) Federation ID
C) Entity ID
D) Username
2. Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO's site manager has configured the Allow external users to self-register'' option. NTO uses Customer Community Plus Licenses.
Which two steps are needed to complete self-registration in NTO's Experience site?
Choose 2 answers
A) Contact Salesforce Customer Support to enable Communities Self Registration Controller.
B) Ensure that the Contact field is empty in the registration section.
C) Contact Sales customer Support to enable Person Accounts.
D) Ensure that the Account field is empty in the registration section.
3. Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
A) Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.
B) Extend the Standard Role Hierarchy setting departments as child accounts.
C) Enable the External Account Hierarchy setting departments as child accounts.
D) Since NTO has person accounts, it cannot use the External Account Hierarchy and will need touse groups and sharing rules to grant the required record access.
4. What does a system administratorneed to do when creating Experience Cloud users?
A) Assign Partner Community Plus license to the user.
B) Add user to an account as a user record.
C) Click the "Log In to Site as User" button.
D) Add user to an account as a contact record.
5. Universal Containers (UC) isimplementing a community for its retailers.
How can UC give retail store managers access to the records owned by their peers and subordinates?
A) Give retail managers Super User access.
B) Email retail managers best practiceson how to manually share data.
C) Set OWD to public, and manage access via Apex Sharing.
D) Put retail managers in a manager role.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C,D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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