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Updated: Aug 18, 2026
No. of Questions: 315 Questions & Answers with Testing Engine
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Salesforce AI-201 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Agentforce Specialist (AI-201) |
| Exam Number: | AI-201 |
| Certificate Validity Period: | Not explicitly stated by Salesforce |
| Related Certifications: | Salesforce Certified Platform Administrator Salesforce Certified Platform App Builder |
| Passing Score: | 72%-73% |
| Exam Format: | Multiple-choice questions, Scenario-based questions, Unscored pilot questions included |
| Available Languages: | English, Japanese, French |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Exam Price: | USD 200 (plus applicable taxes) / JPY 30,000 |
| Exam Duration: | 105 minutes |
| Recommended Training: | Salesforce Trailhead Agentforce learning path Salesforce Certification Exam Guide (Agentforce Specialist) |
| Exam Registration: | Salesforce Certification Program Info Official Salesforce Certification Registration |
| Sample Questions: | Salesforce AI-201 Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-agentforce-specialist---AI-201 |
Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Data Cloud & Grounding | 20% | - Data integration for AI agents
|
| Topic 2: Prompt Engineering | 20% | - Prompt Builder usage
|
| Topic 3: Governance & Observability | 10% | - AI governance
|
| Topic 4: AI Agents | 35% | - Agent setup and orchestration
|
| Topic 5: Testing, Deployment & Lifecycle | 15% | - Agent lifecycle management
|
Salesforce Certified Agentforce Specialist Sample Questions:
1. At Universal Containers, a sales manager is tackling a tough challenge as several new junior sales reps struggle with objection handling and price negotiations for complex deals. The manager lacks the time to personally guide each sales rep through their specific customer scenarios before their critical meetings. The junior sales reps have asked for a tool that would allow them to practice their pitches by simulating tough conversations and receive personalized feedback that is specific to the commerce opportunity they are working on. Which Salesforce solution should an Agentforce Specialist recommend?
A) Sales Coach
B) SDR Agent
C) Employee Coach
2. Universal Containers is interested in using Call Explorer to quickly gain insights from meetings recorded by its sales team. What should the Agentforce Specialist be aware of before enabling this feature?
A) Call Explorer operates independently of Salesforce Knowledge, requiring no prior setup.
B) Custom Call Explorer actions need to be built before it can be configured.
C) Call Explorer requires the Einstein Conversation Insights permission set to be enabled.
3. An Agentforce has created a copilot custom action using flow as the reference action type.
However, it is not delivering the expected results to the conversation preview, and therefore needs troubleshooting. What should the Agentforce Specialist do to identify the root cause of the problem?
A) In Copilot Builder within the Dynamic Panel, turn on dynamic debugging to show the inputs and outputs.
B) In Copilot Builder, verify the utterance entered by the user and review session event logs for debug information.
C) Copilot Builder within the Dynamic Panel, confirm selected action and observe the values in Input and Output sections.
4. Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one." How should UC achieve this with Agents?
A) Create a custom Agent action calling a flow.
B) Use the standard Agent action.
C) Create a custom Agent action calling an Apex class.
5. Universal Containers wants to test agents while preserving real data and isolating from production. Which environment should the company use with Testing Center?
A) Use sandbox environments replicated from production for safe testing,
B) Use personal developer orgs unrepresentative of production data,
C) Use production org directly with test assertions.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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