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Updated: Jul 28, 2026
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Avaya 72201X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Core Components Support Certified Exam |
| Exam Number: | 72201X |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Exam Price: | $125 USD |
| Exam Format: | Single Answer Multiple Choice, Multiple Answer Multiple Choice, Scenario-Based Questions |
| Related Certifications: | Avaya Certified Support Specialist (ACSS) – Avaya Aura Core Components |
| Real Exam Qty: | 70 |
| Available Languages: | English |
| Sample Questions: | Avaya 72201X Sample Questions |
| Exam Way: | Online proctored exam or authorized Avaya/Pearson VUE testing center. |
| Pre Condition: | Recommended completion of Integrating Avaya Aura® Core Components training or equivalent experience. Basic knowledge of SIP, VoIP, and Avaya Aura solutions is recommended. |
| Official Syllabus URL: | https://www.avaya-learning.com |
Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 2: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 3: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 4: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 5: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Topic 6: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
Avaya Aura® Core Components Support Certified Sample Questions:
1. Which event packages would you expect to see an AST Endpoint subscribe to in Avaya Aura System Manager?
A) avaya-ccs-profile, network status and message-summary dialog
B) dialog, avaya-cm-feature-status, avaya-ccs-profile, reg and message
C) entity links, avaya-cm-feature-status, avaya-ccs-profile and reg
D) dialog, avaya-cm-feature-status, avaya-ccs-profile and network status
E) avaya-cm-feature-status, entity links, reg and message-summary
2. Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?
A) show certs
B) displaycertificates
C) tlscertmanage
D) viewcerts
E) start certmanager -f
3. Which three statements are true regarding Avaya Aura 7.x? (Choose three.)
A) Avaya Aura Communication Manager (CM) performs Collaboration Services.
B) Presence Services in Avaya Aura 7 are hosted as an Avaya Breeze snap-in.
C) System Manager (SMGR) frequently sends heartbeats to SIP Entities.
D) The database in Avaya Aura Media Server (AAMS) is periodically synchronized with System Manager (SMGR).
E) Avaya Aura Messaging provides unified messaging for email, voicemail, and fax messages.
F) Avaya Aura Session Manager (SM) performs SIP Session Management and Bandwidth Management.
4. What information can be found when viewing the Monitoring > Active Sessions page on an Avaya Aura Media Server? (Choose three.)
A) QOS Analytics
B) Element status
C) Destination IP address
D) Caller location
E) Caller ID
F) Utilized Code
5. What is the correct statement about Interfaces and IP addresses on an Avaya Session Border Controller for Enterprise (SBCE) used for SIP-Trunking and Remote Worker services?
A) SBCE should not be used for both SIP-Trunking and Remote Worker services simultaneously.
B) Only one IP-address should be configured for both SIP-Trunking and Remote Worker services.
C) SIP-Trunking and Remote Worker services must use different IP addresses configured on separate interfaces.
D) SIP-Trunking and Remote Worker services can share the same IP address on the same interface.
E) None of the above.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: B,C,F | Question # 4 Answer: A,B,F | Question # 5 Answer: D |
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