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Updated: Jul 25, 2026
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Avaya 33810X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Aura® Contact Center Solution Design Exam 33810X |
| Exam Number: | 33810X |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Avaya 33810X Sample Questions |
| Exam Way: | Proctored exam (online or authorized testing center depending on region) |
| Pre Condition: | Recommended familiarity with Avaya Aura platform and contact center fundamentals; prior experience in telephony or unified communications is beneficial. |
Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operations and Maintenance | - Monitoring and reporting
|
| Topic 2: System Integration | - Telephony and SIP integration
|
| Topic 3: Contact Center Architecture Overview | - Deployment models
|
| Topic 4: Solution Design Requirements | - Business requirement analysis
|
Avaya Aura® Contact Center Solution Design Sample Questions:
1. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)
A) Dialogue Designer
B) Work Assignment
C) Context Store
D) Co-browse
2. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?
A) Automated Quality Monitoring package
B) Workforce Optimization package
C) Workforce Management package
D) Quality Monitoring package
3. When upgrading existing AACC Systems, which Avaya Engagement AACC package is available?
A) Geographic Node
B) Resilience
C) Agent Greeting
D) Instant Message
4. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
A) Short Message Service
B) Web Communication
C) Voice Mail
D) Instant Messaging
5. The Avaya Aura® Media Server (AAMS) delivers a high Soft DSP / Media channel density.
How many Media Processing Units (MPU) can the AAMS provide with a Large Bare Metal Server?
A) 550
B) 2200
C) 4450
D) 1100
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: C,D | Question # 5 Answer: C |
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