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Updated: Aug 12, 2026
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Avaya 33140X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Experience Portal with POM Support Certified Exam |
| Exam Number: | 33140X |
| Exam Duration: | 90 minutes |
| Exam Format: | Multiple choice, Drag and drop, Scenario-based |
| Passing Score: | 66% |
| Exam Price: | $125 USD |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 61 |
| Related Certifications: | Avaya Aura Experience Portal with POM Implementation and Maintenance (3314) |
| Recommended Training: | Avaya Experience Portal Implementation and Maintenance |
| Exam Registration: | Avaya Learning Services Pearson VUE |
| Sample Questions: | Avaya 33140X Sample Questions |
| Exam Way: | Online proctored or at authorized testing centers |
| Pre Condition: | Recommended: hands-on experience with Avaya Experience Portal and Proactive Outreach Manager; completion of related training courses |
| Official Syllabus URL: | https://www.avaya-learning.com/lms/#/training/catalog/offering/22054 |
Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Operations | 20% | - Monitoring, reporting and performance management - System updates, patches and upgrades - Backup and restore procedures |
| Topic 2: Configuration and Administration | 22% | - User account and access management - System configuration and settings - Email, SMS and multimedia integration - Call flow design and routing configuration - POM campaign setup and management |
| Topic 3: Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
| Topic 4: Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Avaya Experience Portal (AEP) and POM architecture overview - Licensing requirements and feature capacities |
| Topic 5: Installation and Deployment | 18% | - Installing AEP and POM components - High availability and database installation - Installation prerequisites and requirements |
Avaya Experience Portal with POM Support Certified Sample Questions:
1. What should be prioritized when defining access levels during the setup of user accounts on the EPM web interface?
Response:
A) The specific needs of the user,s role
B) The preference of the user
C) The technical skills of the user
D) The seniority of the user within the company
2. Which steps are essential when initializing a Media Processing Platform?
Response:
A) Setting up user authentication
B) Establishing data storage paths
C) Configuring server roles
D) Activating the license key
3. What distinguishes the premium licensing tier for the AEP system in terms of data processing capabilities?
Response:
A) Enhanced data encryption options
B) Priority technical support
C) Access to advanced analytics tools
D) Unlimited data entry points
4. Why is version control important in the context of troubleshooting AEP environments?
Response:
A) It simplifies user access management.
B) It helps in documenting changes made by users.
C) It ensures that only the latest software is used.
D) It allows for rollback to previous configurations if issues arise.
5. What is the primary use of call flow diagrams in troubleshooting Avaya Meetings Server solutions?
Response:
A) To identify potential bottlenecks in communication pathways
B) To plan future network expansions
C) To document user permissions for audit purposes
D) To configure new components in the system
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: A |
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