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Updated: Oct 13, 2026
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Cisco 500-052 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Deploying Cisco Unified Contact Center Express |
| Exam Number: | 500-052 UCCXD |
| Real Exam Qty: | 45–55 |
| Certificate Validity Period: | 3 years |
| Exam Format: | Multiple choice |
| Exam Price: | 300 USD |
| Related Certifications: | Cisco Channel Partner Unified Contact Center |
| Exam Duration: | 60 minutes |
| Available Languages: | English |
| Passing Score: | Variable (approx. 750–850 / 1000) |
| Sample Questions: | Cisco 500-052 Sample Questions |
| Exam Way: | Online proctored or in-test-center delivery |
| Pre Condition: | No specific prerequisite but recommended experience with contact center deployment and the official training course (Deploying and Administering Unified Contact Center Express). |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/exams/uccxd.html |
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Registration Procedure
To register for the 500-052 exam, create an account on the Pearson VUE website. The usual procedure is to choose a test center and then select the exam you would like to take from the list. Nonetheless, due to the Covid-19 pandemic, you will have to check for any country-specific policies related to your region or opt for OnVUE online proctoring.
Cisco 500-052 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Design a Unified Contact Center Express System Deployment | 32% | - Perform customer capacity planning - Determine customer required features - Evaluate and recommend different configuration options - Identify available configuration and ordering tools |
| Topic 2: Operate a Unified Contact Center Express System | 28% | - Monitor system operations in Unified Contact Center Express - Troubleshoot Unified Contact Center Express - Identify basic Unified Contact Center Express user tasks - Perform patching, upgrading, and license additions |
| Topic 3: Implement a Unified Contact Center Express System | 40% | - Configure Unified Contact Center Express software and provision users - Use the Unified Contact Center Express Application Editor - Describe the process for installing Unified Contact Center Express software and hardware - Examine the Cisco Business Edition 6000 competitive landscape |
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