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WGU Information Technology Management QGC1 Sample Questions:

1. Why is employee training important in an ethical IT use policy?

A) To eliminate information management risks
B) To make employees understand the company's culture and ethical boundaries
C) To reduce sensitivity to the accuracy of company communications
D) To create automatic updates of software patches

2. What is a method for confirming users' identities?

A) Public key encryption
B) Authorization
C) Authentication
D) Information secrecy

3. What is a customer relationship management (CRM) system used for?

A) To support diverse business functions such as accounting, manufacturing, marketing, and human resources.
B) To increase customer loyalty and retention and increase an organization's profitability.
C) To improve supplier and customer relations and increase revenues.
D) To provide fundamental decision-making support.

4. What is the purpose of the continual service improvement (CSI) stage in the Information Technology Infrastructure Library (ITIL)?

A) It serves as a foundational step before moving on to other stages during the initial implementation of ITIL.
B) It mandates an overhaul of IT systems every year to keep up with technological advancements and industry standards.
C) It focuses on reducing IT costs by implementing saving measures and optimizing resource allocation.
D) It ensures IT services are aligned with changing needs, enabling ongoing changes to maintain relevance and effectiveness.

5. What is a wireframe in IT design?

A) A basic layout without visual design or interactivity
B) A polished design with visual design and interactivity
C) A detailed coded interface for backend testing
D) A diagram of system data flow without functionality

Solutions: