Prepare with Avaya : 132-S-709.1 exam braindumps as your best preparation materials
Last Updated: Aug 09, 2026
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Avaya 132-S-709.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Voice Self-Service Solutions Overview | - Architecture and components of Avaya Voice Self-Service - Integration with Avaya Aura and contact center environments |
| Topic 2: Administration and Troubleshooting | - Monitoring self-service applications - Troubleshooting call flow and IVR failures |
| Topic 3: Design and Implementation | - Speech recognition and DTMF handling - Call flow design for self-service applications (IVR) - Configuration of voice portals and routing logic |
| Topic 4: System Integration | - Integration with Avaya Aura Communication Manager - Integration with Avaya Aura Contact Center - SIP trunking and media processing integration |
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