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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is an important business value proposition when selling HP Care Pack services to small and medium businesses customers?

A) safeguarding their business with limited or no IT staff
B) online backup and antivirus protection
C) safeguarding mobile workers against accidental damage protection
D) the value of user advisory and premium services

2. Which statement is true about the worldwide services market?

A) The services market is very competitive with low annual growth
B) Corporate, Enterprise, and Public Sector companies are trying to reduce services expenditure by increasing hardware refreshes
C) Customers are still brand conscious and do not pay much attention to the experience they get from devices.
D) Most companies are looking for advice that gives them no downtime, business support, and a stable hardware platform.

3. Why is HP Printing and Computing Sales specialization important for partners?

A) Partners start accumulating rebates with their first services sale.
B) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware
C) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
D) Partners selling HP hardware will be able to deliver their own branded services.

4. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) MN Consumer Support
B) R10 Consumer Support
C) 8W Value Services
D) P6 Consumer Support

5. What makes selling services attractive to sales representatives?

A) Sales representatives are entitled to personal discounts.
B) Sales representatives earn additional income on sales related to contractual services.
C) Services contribute more to sales targets than selling hardware alone; it takes three times more hardware revenue to make the same gross profit as with services.
D) Corporate Enterprise and Public Sector customers frequently insist on purchasing services

Solutions: