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Nokia SDM Certification - PS NSOP Sample Questions:

1. Who represents the interests of the Network Operations for GNSC delivered services to the in-country organisation?

A) Customer Operations Manager
B) NOC Manager
C) Operations Director
D) Network Operations Manager

2. Which of the statements BEST describes standards?

A) Network Operations standards are imposed by regulatory bodies to ensure networks can interoperate.
B) Standards provide common protocols and compliances for interoperability within or across organisations and Operators and Vendors alike are active in setting international standards by participating in forums etc.
C) Standards are a contractual requirement to ensure conformity and interoperability across networks.
D) Standards allow operators to work together and without them network operations would not know what performance measures to take.

3. Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
B) - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
C) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
D) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

4. Which team provides the majority of remote support to the GNOC regarding fault fixing?

A) Performance Management.
B) Customer Care back office.
C) Field Operations.
D) Configuration Management.

5. Network Operations receives an engineer assigned with an average competence level of 3,
but requires one with at LEAST level 4 average. How should the Operations Manager react?

A) Refuse to take the employee and insist on getting an engineer with level 4.
B) Accept the engineer and sends him to a classroom trainings to up skill to Level 4.
C) Accepts the engineer and agrees with him on a competence development path to up skill within the Operational Delivery to level 4.
D) Refuse to accept the employee and hire a level 4 skilled engineer from the external market.

Solutions: