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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What does Mission-Critical Support within SAP Enterprise Support include? (Choose two)

A) Robust Service Level Agreements (SLA)
B) Ramp-up support
C) SAP system backup
D) 7 x 24 root cause analysis

2. What is the characteristic of a system when defined as a subset of the installation in SAP systems? (Choose two)

A) A system corresponds to production, test AND development environment.
B) A system corresponds to either production, test OR development environment.
C) One system can be a child to multiple installations.
D) A system is identified using a system ID.

3. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Connecting to SAP Service Marketplace and defining your landscape
C) Using SMSY transaction to create your logical components first, if this is not already done
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

4. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A note needs to be created based on the result of the investigation.
B) Trace files require further analysis.
C) The message requires further qualification.
D) A fix is required.

5. You have found an SAP Note related to a customer's message and would like to send this to the customer.
What status should the message be changed to?

A) Sent to SAP
B) In Process
C) Proposed Solution
D) Sent to Support

Solutions: