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Last Updated: Sep 04, 2026
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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Reporting and Analytics | - Service Reporting
|
| Master Data and Configuration | - System Configuration
|
| Integration and Communication | - Integration Scenarios
|
| SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Service Processes | - Ticket and Case Management
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
What are service agents used for when setting up an SAP Cloud for Customer system? Note: There are 2 correct answers to this questions.
- A. To create business users
- B. To restore system default settings
- C. To assign accounts to business users
- D. To scope the system
Which of the following elements can you use to set up routing rules for service tickets? Note: There are 2 correct answers to this question.
- A. Escalation status
- B. Escalated Date
- C. Warranty
- D. Channel type
In which of the following objects do you see the Maintenance Plan work center view? Note: There are 3 correct answers to this question.
- A. Installed base
- B. Customer
- C. Registered product
- D. Contract
Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?
- A. Google Docs
- B. Mindouch
- C. Microsoft Sharepoint
- D. SAP JAM
What field controls how SAP ERP handles an item that is released from an SAP Cloud for Customer work ticket to SAP ERP?
- A. Ticket type
- B. Scheduling relevant
- C. Processing type
- D. Invoicing method
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