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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

Question 1

You are enabling your client on best practices for a Slack rollout communication plan.
Which set of components should you highlight to your client?

A. Target audience, objective and delivery method
B. Target audience, channel setup recommendations and delivery method
C. Objective, channel setup recommendations and delivery method
D. Objective, channel setup recommendations and target audience

Question 2

What role does the Slack account team have in a client engagement?

A. They are the main client-facing team members during your engagement.
B. They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
C. They are responsible for setting up the Slack Connect channel to connect with your client team.
D. They are responsible for making all necessary configurations into your client's Slack instance.

Question 3

You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A. The Slack Consultant provides subject matter expertise during the project implementation.
B. The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
C. The Slack Consultant will be there to respond to end-user tickets related to Slack launch.
D. The Slack Consultant will be the primary point of contact post-project completion.

Question 4

Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A. This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.
B. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
C. In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D. In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.

Question 5

Your client firmly believes that a great onboarding experience sets employees up for success. The client wants to start the process with a warm welcome in Slack where new employees can share fun and important information with their new coworkers.
What is an ideal and automated onboarding experience in Slack for new employees?

A. New employees receive a welcome bot message and are prompted to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
B. New employees are prompted by their managers to fill out the introduction workflow that will be automatically shared with their team when the workflow is complete.
C. New employees receive a private welcome bot message congratulating them on joining the team at BestHR with some important information to get started.
D. New employees receive a message from their manager asking for the new employee to post an introduction to a company-wide #welcome channel.

Solutions: