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| Section | Weight | Objectives |
|---|---|---|
| Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Practical Application of Sales Cloud Expertise | 33% | - Configure Products, Price Books, Quotes, and multi-currency settings - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Build end-to-end sales processes from Lead to Close - Leverage Campaigns and integration tools |
| Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI - Analyze sales and marketing processes |
| Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Consulting Practices | 14% | - Project management and delivery lifecycle - Discovery, requirement analysis, and solution design - Facilitate successful engagements and adoption |
1. The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live. Partial and Full sandboxes are unavailable. Where should the consultant recommend testing be conducted?
A) Create a new Developer sandbox and populate it with data.
B) Create a new Developer Edition org and populate it with data.
C) Create test accounts and opportunities in a new Trailhead Playground org.
2. In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward. Which strategy should a consultant recommend to address the VP's concern?
A) Create a Historical Trending report.
B) Create an average stage duration by Opportunity report.
C) Create a year over year sales by Account report.
3. The sales director at Universal Containers is concerned the percentage of all opportunities marked Closed Won is lower than expected. Historically, qualified leads must have a budget that is at least $10,000. The director wants sales reps to prioritize high-value prospects. Which action should a consultant recommend to meet the requirement?
A) Map the Lead Budget field to an Opportunity Amount field on the Opportunity.
B) Map the Lead Budget field to an Opportunity Revenue field.
C) Use an approval process upon lead conversion when the budget is over $10,000.
4. Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps. How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?
A) Report on the opportunity records created on a mobile device.
B) Review the user profiles for mobile device permissions.
C) Download the Login History report and filter by device type.
5. Cloud Kicks wants to assign territories in bulk to Opportunities. What should the consultant do to meet the requirement?
A) Schedule auto-assignment rules in the territory model.
B) Run the filter-based Opportunity territory assignment.
C) Update Opportunity sales team with territory assignments.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: B |
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