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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. An Agentforce implements Einstein Sales Emails for a sales team. The team wants to send personalized follow-up emails to leads based on their interactions and data stored in Salesforce.
The Agentforce Specialist needs to configure the system to use the most accurate and up-to-date information for email generation. Which grounding technique should the Agentforce Specialist use?

A) Automatic grounding using Draft with Einstein feature
B) Ground with Record Merge Fields
C) Ground with Apex Merge Fields

2. Universal Containers recently launched a pilot program to integrate conversational AI into its CRM business operations with Agentforce Agents. How should the Agentforce Specialist monitor Agents' usability and the assignment of actions?

A) Run Agent Analytics.
B) Run a report on the Platform Debug Logs.
C) Query the Agent log data using the Metadata API.

3. A business stakeholder wants to use Al to generate a summary based on Data Cloud data. Which method(s) should the stakeholder use to access Data Cloud data from Prompt Builder?

A) Using only external APIs to import Data Cloud data into Prompt Builder
B) Using Data Cloud related lists and fetching Data Cloud data using prompt-initiated flows
C) Accessing data model objects (DMQs) directly in Flex templates, using Data Cloud related lists, and fetching Data Cloud data using prompt-initiated flows

4. An Agentforce agent must retrieve data from Salesforce and an external system. What is the recommended approach?

A) Copy external data into prompts manually
B) Train the LLM on external data
C) Use Apex or Flow with external integrations
D) Disable grounding

5. What is an Agentforce Specialist able to do when the `Enrich event logs with conversation data' setting in the Agentforce configuration is enabled?

A) Generate details reports on all agent conversations over any time period.
B) View the user click path that led to each agent action.
C) View session data including user input and agent responses for sessions.

Solutions: