Last Updated: Aug 15, 2026
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Microsoft MS-720 Exam Reference link
The registration process for the Microsoft MS-720 Exam is simple. The process begins with a phone call to one of Prometric MS-720 Exam Centers and speaking with an exam scheduler.
The Microsoft Teams Voice Engineer certification is designed to validate the competency of a professional engineer to design, test and deploy voice solutions with Microsoft Teams. It is a significant step in the continuing evolution of collaboration and communication technologies. I have been working on the Microsoft Teams project at Microsoft for a year now. In this time, my team has had the opportunity to work across all aspects of the product, utilizing cutting-edge technologies such as Azure Active Directory, Cortana Intelligence Suite, and Cognitive Services. I've learned a great deal from this experience, but one of the most interesting challenges I've had to tackle was designing and building out the system that would allow us to scale our voice model through our global footprint. The architecture for this solution was actually much easier than I expected it would be, which made it exciting to put together.
There were two primary reasons for this:
First, Teams leverages some of the core infrastructures already in place for Skype for Business Online; second, Microsoft Teams is built on top of Office 365 Groups and shares many components with SharePoint Online (for example, most of our routing logic is implemented in .NET Core).
These facts enabled me to leverage a lot of existing code and infrastructure while building out my services.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-720
There are a lot of prerequisites you need to pass before you can sit down for the Microsoft MS-720 exam. You will need to have been working in the field of voice engineering for at least three years, and you will need to have a deep understanding of how the tools work. There are two required training courses, each of which lasts at least four hours. One is on TTS and the other on speech recognition.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintain and troubleshoot Teams voice | 20% | - Troubleshoot voice issues
|
| Topic 2: Manage Teams voice security and compliance | 20% | - Security configuration
|
| Topic 3: Configure and manage Microsoft Teams Phone | 35% | - Manage voice users and numbers
|
| Topic 4: Plan and design Microsoft Teams Phone solution | 25% | - Design calling policies and voice routing
|
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