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GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Delivery Processes | - Core service management processes
|
| Introduction to IT Service Management (ITSM) | - ITSM concepts and terminology
|
| Change and Release Management | - Change control
|
| Continual Improvement | - Service improvement practices
|
| Service Management System (SMS) | - SMS planning and governance
|
| ISO/IEC 20000 Standard Overview | - Structure of ISO/IEC 20000-1:2018
|
| Control and Resolution Processes | - Operational processes
|
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