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Last Updated: Jul 28, 2026

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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
  • 1. Asset tracking and lifecycle management
    • 2. Work orders and field service concepts
      - Core platform capabilities
      • 1. Industry data model concepts
        • 2. Energy and Utilities Cloud features
          Customer Engagement and Experience- Customer service operations
          • 1. Omni-channel support concepts
            • 2. Case management in utilities
              - Digital customer experience
              • 1. Customer communication flows
                • 2. Self-service portals
                  Integration and Data Management- Data management
                  • 1. Data quality and governance basics
                    • 2. Data model alignment
                      - System integration concepts
                      • 1. API-based integration
                        • 2. External system connectivity
                          Metering, Billing, and Usage Management- Meter data handling
                          • 1. Usage data ingestion concepts
                            • 2. Consumption tracking
                              - Billing processes
                              • 1. Rate and tariff concepts
                                • 2. Billing workflows overview
                                  Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                                  • 1. Customer lifecycle in utilities
                                    • 2. Utility operations overview

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      1. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
                                      What two processes can modify the look and feel of the application?

                                      A) Modify the application Page Layout to change/add/remove selected elements
                                      B) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
                                      C) Modify the VEELogoCard FlexCard to change the customer logo.
                                      D) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements


                                      2. An energy company provides electricity to business customers. There are several cost components for electricity.
                                      How would a consultant model these cost components in Energy and Utilities Claud?

                                      A) Create different pricing elements for each cost component.
                                      B) Create one child product for all cost components.
                                      C) Create custom fields on the line item object for each cost component.
                                      D) Create child products for each cost component.


                                      3. What can an administrator use to go through the post-installation steps before the Energy and Utilities Claud solution can be used?

                                      A) The Vilocity Installation Assistant guides users thraugh all the steps required to complete installation.
                                      B) The Energy and Utilities Cloud online documentation outlines a series of Apex queries to run that will automate the post-installation steps.
                                      C) The solution is ready to be used without any post-installation steps.
                                      D) Salesforce support will perform all steps required when the Energy and Utilities Cloud package is installed or upgraded.


                                      4. Which two standard Energy and Utilities Cloud data model characteristics are used to differentiate B2B and B2C customers?

                                      A) Person accounts are used to represent B2C customers.
                                      B) Accounts with RecordType Business are used to represent B2B customers.
                                      C) Accounts with RecordType Consumer are used to represent B2C customers
                                      D) Accounts with RecordType Service are used to represent B28 customers


                                      5. Having completed discovery and solution design, and as the project team moves into the implementation phase, what should be the first step in the build process?

                                      A) Immediately start building the solution in their favorite technology.
                                      B) Start evaluating products and offerings from as many third-party suppliers as possible.
                                      C) Select the Energy and Utilities Cloud applications that best meet the company's needs
                                      D) install Salesforce Service Cloud and start building custom objects and APEX classes.


                                      Solutions:

                                      Question # 1
                                      Answer: B,D
                                      Question # 2
                                      Answer: A
                                      Question # 3
                                      Answer: A
                                      Question # 4
                                      Answer: B,C
                                      Question # 5
                                      Answer: C

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