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CompTIA PD1-001 Exam Syllabus Topics:

CompTIA PDI+ Beta Sample Questions:

1. A technician arrives onsite to repair a device. Two users are there and both begin to explain what has happened and what they think could be the cause of the problem. Which of the following would be the MOST appropriate way for the technician to handle this situation?

A) Have both users quit talking until the technician has a chance to evaluate the situation.
B) Tell the users that both of them have valuable information, and ask that they speak one at a time for better clarity.
C) Let both users continue to explain while the technician begins to evaluate the situation and determine the cause.
D) Explain they are difficult to understand when they are both talking and ask them to decide on who knows the most and have them explain the situation.

2. A customer recently purchased a MFD and would like to setup scan using their SMTP server.
Which of the following type of scanning would be configured for the customer?

A) Scan-to-email
B) Scan-to-FTP
C) Scan-to-folder
D) TWAIN scanning

3. Which of the following is an example of a physical port that can be used to connect a device?

A) TCP/IP
B) LPR
C) Port 9100
D) SCSI

4. A technician has been called to a device giving poor copy quality issues. The technician tests the machine but is unable to recreate the issue. Which of the following should the technician do next?

A) Speak with the customer to see if the issue was caused by a specific original.
B) Call technical support for further advice or suggestions.
C) Replace the photoconductor as this part often causes poor quality copies.
D) Replace all the consumables and see if the issue occurs again.

5. A dislodged separation pawl in the fuser is MOST likely going to:

A) cause the machine to display a service code.
B) cause paper jams.
C) lead to an increase in fixer temperature.
D) lead to a decrease in fixer pressure.

Solutions: