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Genesys GCX-WFM Exam Syllabus Topics:

Genesys Cloud CX Workforce Management Certification Sample Questions:

1. In Genesys Cloud, time-off requests are automatically approved if they match the agent's availability.
Response:

A) False
B) True

2. In Genesys Cloud, a load-based schedule is generated based on:
Response:

A) Agent skill levels
B) Adherence history
C) Anticipated call volume and demand
D) Quality monitoring data

3. Which feature in Genesys Cloud allows agents to exchange their shifts?
Response:

A) Real-Time Shift Monitor
B) Swap Shifts
C) Adherence Tracking
D) Schedule Reset

4. Agents that handle the same set of interactions should belong to the same Business Unit.
Response:

A) False
B) True

5. Which component in Genesys Cloud is used to create and manage agent schedules?
Response:

A) Business Unit
B) Work Plan
C) Queue Group
D) Schedule Manager

Solutions: