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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which is a PRIMARY benefit of using focus groups?

A) Gathering input on executive hiring decisions
B) Analyzing survey data to determine longitudinal trends
C) Generating one central point of consensus
D) Identifying or confirming deeper meaning behind facts

2. What is the BEST way to immediately address any type of patient experience failure?

A) Grievance letters
B) Capture complaints
C) Kaizen events
D) Service recovery

3. In order to achieve the best use of personal health records and patient portals, which is MOST important to consider?

A) Convenience for scheduling and medication refill
B) The ability to track patient movements and deliver targeted advertisements
C) The ability to write unlimited complaints
D) Widespread accessibility and exchange of data

4. Which are the MOST utilized data sources for evaluating service?

A) Patient (or family) complaints and patient satisfaction data
B) Service recovery logs and community advisory committees
C) Post-visit phone call feedback
D) Compliment data and focus groups

5. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Work with unit or practice leaders and ask them which indicators they want to work on.
B) Identify the lowest scoring survey items and determine interventions for improvement.
C) Use a priority index or correlation analysis to identify indicators for intervention.
D) Intervene with survey items that are ranked the lowest in relation to the peer group.

Solutions: