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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

Question 1

You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?

A. You have not created the user name and password .
B. You have not created a valid profile
C. You have not created the profile as a manager
D. You have not created the profile as a supervisor

Question 2

A technician is preparing for an upgrade from Workforce Optimization (WFO) Vll to Avaya Workforce Engagement R20.X .Which upgrade path must be used?

A. Two step upgrade process, to V15.1 first, then to R20.x
B. Side-by side upgrade to R20.x in Windows 2016
C. In-place upgrade to R20.x in Windows 2012 R2 (grey kit)
D. Side-by side or hardware reuse migration to R20.x

Question 3

Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A. Configuration Checker
B. Status SummaryThresholds
C. Recorder Status Summary
D. Capture Status

Question 4

When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)

A. Cancel monitoring command
B. Start Annotation command
C. Pause monitoring command
D. Start monitoring command

Question 5

You are analysing the IP Capture log for troubleshooting an integration recording issue. Which statement is true about the information Included in this log?

A. It received CTI events.
B. It recorded management information.
C. It showed CTI statistics.
D. It showed CTI metadata association.

Solutions: