Last Updated: Jul 24, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Implementation & Migration Planning | 5% | - Post-deployment validation and support - Migration approaches and risk mitigation - Deployment strategies and rollout planning |
| Solution Sizing and Bill of Materials | 15% | - Hardware and software component selection - Licensing requirements and calculation - Complete bill of materials preparation - System sizing and capacity planning |
| Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - IP Office platform architecture and features - Deployment models: on-premise, hybrid, cloud - Scalability and resiliency options |
| Networking and Infrastructure Design | 20% | - LAN/WAN design and considerations - Security, survivability, and redundancy - QoS planning and bandwidth requirements - VoIP and unified communications network design |
| Contact Center & Customer Experience Solutions | 10% | - Customer engagement design principles - Contact Center Select architecture - Agent, supervisor, and reporting features |
| Unified Communications & Collaboration Design | 15% | - Mobility and remote worker solutions - Conferencing and collaboration applications - Integration with third-party systems - Voicemail and unified messaging design |
| Customer Business Requirements Analysis | 15% | - Determine collaboration and mobility requirements - Identify business objectives and drivers - Analyze user and site communication needs |
1. With the Avaya J100 Series IX IP phones, which feature requires PoE Class 2?
A) The built-in volume boost
B) The JBM24/JEM24 button module
C) The color display
D) The J100 wireless module
2. In Powered by Offer, when Is Fallback Twinning to an external device provided?
A) When the IP Office phone loses contact with the IP Office In the cloud data center
B) When simultaneous mode for the IP Office user is not available
C) After the mobile device rings an administer-able number of rings.
D) When the mobile device loses contact with the IP Office In the cloud data center
3. Avaya Contact Center Select Remote Agents can use an Avaya Deskphone or Avaya soft client. Which Avaya softclient is supported for Remote Agents on Avaya Contact Center Select (ACCS)?
A) Avaya Communicator for Windows
B) Avaya Communicator for IOS
C) Avaya one-X Communicator for Windows
D) Avaya one-X Communicator for Mac
4. With the Basic level of account In Avaya Spaces, which statement about what users can do is true?
A) They can have direct online video calling but no video conferences.
B) They can host online video conferences with a maximum of 5 participants.
C) They can host online voice conferences with a maximum of 15 participants.
D) They can host online video conferences with a maximum of 15 participants.
5. One of the security enhancements in the Powered By IP 0ffice offer is SIP Registrar Hardening that enables Better control to allow SIP clients to register using a whitelist and blacklist.
To which platform is this functionality relevant?
A) CentOS servers
B) Expansion IP500 V2
C) Linux servers
D) SCN IP500 V2
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: C |
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