Last Updated: Aug 15, 2026
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| Section | Objectives |
|---|---|
| Understanding of Avaya IP Office Platform and Security Administration | - Session Border Controller and SIP security concepts - Security administration and service users - Core platform components and architecture |
| Integrated System Logging and Network Diagnostics | - Network diagnostics using tools such as Wireshark - System logging and event analysis |
| Data Backup, Restoration, and System Upgrades | - System restoration and recovery processes - Upgrade planning and execution - Backup strategies and procedures |
| Call Flow Configuration and System Monitoring | - Incoming Call Routes (ICR) and call handling - System Status Application (SSA) usage - SIP line behavior and en bloc dialing - ARS short codes and routing control |
| System Status, Troubleshooting, and Alarm Management | - ISDN/PRI troubleshooting and alarm handling - System Status Application monitoring - System Monitor and debug tools - VoIP troubleshooting (latency, jitter, lag) |
1. For trunks with a combo card, which two types of interfaces could be present for connecting to Analog or Digital trunk lines? (Choose two.)
A) SIP
B) Analog
C) E&M
D) BRI
E) PRI
2. A remote worker using Avaya Windows Communicator visits the office headquarters where IP Office and one-X® Portal are located.
Which two technologies can enable the worker to re-register locally? (Select two.)
A) Port Address Translation (PAT)
B) Session Border Controller
C) Wi-Fi calling
D) Split-brain DNS
E) Extensible Messaging and Presence Protocol (XMPP)
3. A customer tells you that the Avaya IP Office™ VoIP system has too much lag time between the speaker and the listener.
Which two statements describe what you would do to determine the cause of the delay? (Choose two.)
A) Enable RTCP monitoring.
B) Use SSA.
C) Use debug view.
D) Examine the IP Telephone VoIP settings
E) Check the PSTN Connection.
4. When installing IP Office Server Edition, which application needs to be installed on a separate server or hard drive partition?
A) Web Services
B) one-X® Portal
C) Call Detail Records
D) Voicemail Pro
E) Avaya Contact Recorder
5. Which application is recommended for monitoring and displaying available resources on an IP500 V2 system in real-time?
A) DbgView
B) System Status Application
C) IP Office Manager
D) IP Office Monitor
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C,D | Question # 3 Answer: A,D | Question # 4 Answer: E | Question # 5 Answer: D |
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