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Last Updated: Aug 17, 2026
No. of Questions: 115 Questions & Answers with Testing Engine
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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Installation | 20% | - Software installation and licensing - Network requirements and planning - Hardware components and platforms |
| Telephony Features & Call Handling | 20% | - User features and permissions - Call routing, hunt groups and voicemail - Mobility and remote worker setup |
| System Configuration & Basic Setup | 25% | - User, extension and trunk configuration - Dial plan and routing rules - Manager and Web Manager access |
| Advanced Features & Applications | 20% | - IP Office Contact Center overview - Third-party integration - Voicemail Pro and Unified Messaging |
| Maintenance, Troubleshooting & Support | 15% | - Common fault resolution - Monitoring and diagnostics tools - Backup, restore and upgrades |
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