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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A) The nightly archiver for ACD3 failed to run successfully.
B) The nightly archiver far ACD3 ran before the day ended and only archived part of the day.
C) The nightly archivers far ACD1 and ACD2 have not complete yet.
D) The nightly backup was in contention far the nightly archiver for ACD3.

2. Which application or menu can be used for creating an ACD on CMS?

A) CMS-Supervisor
B) cms svc
C) cms adm
D) CMS-Terminal

3. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: both
C) Measured: internal
D) Measured: external

4. Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

A) 192.168.2.3 192.168.2.2
B) 135.9.86.54 135.9.86.58
C) 135.9.86.54 192.168.2.2
D) 135.9.86.54 135.9.56.56

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Threshold Adjustment
B) Vector Queuing Priorities
C) Service Objective
D) Dynamic Percent Allocation

Solutions: