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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. Your customer is looking to add a contact center solution to their IP Office TM base, but describes customer interactions which would benefit by more advanced features, such as live monitoring and quality management.
What offers could you suggest connecting to implement both simple inbound voice call routing and enterprise-grade features? (Select two.)

A) Avaya IX TM Workforce Engagement Select
B) Avaya IX TM Meetings
C) Avaya Contact Center Select
D) Avaya IX TM Spaces
E) Avaya IX TM Contact Center

2. Your customer would like to implement webchat and web callback functionality for their agents.
Which capability of Avaya Contact Center Select provides these features?

A) Report creation
B) Supervisor actions
C) Quality management
D) Web communications
E) Inbound email processing

3. Which of the following is the best description of the SIP Line Appearance feature?

A) Allows placement of SIP calls on selectable trunk line extensions
B) Permits Avaya IP Office TM to carry traffic from SIPhome devices like thermostats and smart locks
C) Causes desk phones to present SIP call appearances the same as trunk line calls
D) Permits instant two-way conferencing on SIP video endpoints
E) Causes trunk line calls to be re-routed over SIP lines for a net reduction of maintenance costs

4. Which of the following features support a claim that Avaya IP Office TM makes it easier to record calls, manage and report upon such recordings? (Select two.)

A) Cloud Operations Manager
B) Avaya Call Reporting
C) Web RTC High Availability
D) Media Manager
E) Simplified Web Self-Administration

Solutions: