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Updated: Jul 29, 2026
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Exam MS-220: Troubleshooting Microsoft Exchange Online
Candidates for this exam work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Microsoft Exchange Online environments.
Passing score: 700. Learn more about exam scores.
Part of the requirements for: Microsoft 365 Certified: Exchange Online Support Engineer Specialty
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
Microsoft MS-220 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Troubleshooting Microsoft Exchange Online |
| Exam Number: | MS-220 |
| Exam Duration: | 120 minutes |
| Certificate Validity Period: | 1 year (Microsoft role-based certification renewal policy) |
| Real Exam Qty: | 40-60 |
| Exam Format: | Multiple choice, Case study, Scenario-based questions, Multiple response |
| Available Languages: | English, Japanese, Chinese (Simplified), Korean, German, French, Spanish, Portuguese (Brazilian) |
| Related Certifications: | Microsoft 365 Certified: Exchange Online Support Engineer Specialty |
| Passing Score: | 700/1000 |
| Exam Price: | USD 165 |
| Sample Questions: | Microsoft MS-220 Sample Questions |
| Exam Way: | Online proctored or authorized Pearson VUE test center |
| Pre Condition: | No mandatory prerequisite exam. Strong experience with Exchange Online, hybrid environments, PowerShell, and Microsoft 365 administration is recommended. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/resources/study-guides/ms-220 |
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Connectivity and Authentication
|
| Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Compliance Issues
|
| Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Recipient Issues
|
| Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Exchange Online Mail Flow Issues
|
| Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Migration Issues
|
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