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Updated: Aug 12, 2026
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Microsoft MB7-846 Exam Overview:
| Certification Vendor: | Microsoft |
| Exam Name: | Microsoft Dynamics NAV 2009 Relationship Management |
| Exam Number: | MB7-846 |
| Certificate Validity Period: | Retired; no longer available; credential valid indefinitely once earned |
| Related Certifications: | MCTS: Microsoft Dynamics NAV 2009 Core Setup and Finance MCTS: Microsoft Dynamics NAV 2009 Service Management MCTS: Microsoft Dynamics NAV 2009 Trade and Inventory |
| Exam Format: | Multiple-choice, Scenario-based |
| Passing Score: | 700 / 1000 |
| Real Exam Qty: | 45–50 |
| Exam Duration: | 90 minutes |
| Available Languages: | English |
| Exam Price: | $90–$150 USD |
| Recommended Training: | Microsoft Dynamics NAV 2009 Relationship Management Course Microsoft Official Training Materials |
| Exam Registration: | Pearson VUE |
| Sample Questions: | Microsoft MB7-846 Sample Questions |
| Exam Way: | Computer-based testing (CBT) at Pearson VUE centers; retired, no longer available |
| Pre Condition: | No mandatory prerequisites; recommended experience with Microsoft Dynamics NAV 2009 |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/retired-exams |
Microsoft MB7-846 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Promotions and Segments | 13% | - Process and reuse saved segment criteria - Create and configure promotions - Generate communications for segments - Define and manage segments |
| Topic 2: Opportunity Management | 13% | - Create and track opportunities - Forecast and estimate sales - Generate opportunity reports - Manage sales cycles and stages |
| Topic 3: Task Management | 10% | - Set up teams and responsibilities - Create, assign, and schedule tasks - Transfer and update tasks - Close, cancel, or delete tasks |
| Topic 4: Address Book Management | 11% | - Export contact lists and reports - Search and merge duplicate contacts - Create company and person contacts - Configure address book |
| Topic 5: Integration and Reporting | 11% | - Link with sales, purchase, and service modules - Use relationship management reports - Export and analyze data |
| Topic 6: Organize Communications and Documents | 11% | - Build relationships - Track emails, calls, and automatic logging - Manage attachments and interaction templates - Use interaction wizard |
| Topic 7: Setup Relationship Management | 9% | - Marketing setup - Automatic communication recording - Linking to customers, vendors, bank accounts - Duplicate search and email classification |
| Topic 8: Campaign Management | 12% | - Assign targets and segments - Plan and launch campaigns - Analyze campaign effectiveness - Track campaign responses |
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