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Updated: Jun 02, 2026
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Microsoft Dynamics CRM 2011 Applications Sample Questions:
1. In Microsoft Dynamics CRM 2011, a queue that contains some old queue items is no longer needed.
You need to remove the queue by using the least amount of effort.
What should you do?
(Choose all that apply.)
A) Remove the queue items, and then delete the queue.
B) Delete the queue without removing the queue items.
C) Deactivate the queue without removing the queue items.
D) Remove the queue items, and then deactivate the queue.
2. You install and configure Microsoft Dynamics CRM Online 2011 for Microsoft Office Outlook on a client
computer.
Which of the following Outlook features are available when using Microsoft Dynamics CRM Online for
Outlook?
(Choose all that apply.)
A) moving records by dragging and dropping
B) 15-minute reminders for service activities
C) attaching files before saving an email activity
D) email signatures
3. In Microsoft Dynamics CRM 2011, you associate several cases to an active contract.
You resolve an associated case that has only three contract line incidents.
You need to add contract line incidents to the case.
What should you do?
A) Place the contract on hold, add a new contract line that has more incidents, and then release the hold on the contract.
B) Add a new contract line that has more incidents.
C) Edit the contract line and increase the number of incidents.
D) Automatically increment incidents in contract lines by continuing to associate and resolve new cases with the contract.
4. In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?
A) Close the existing service activity as Cancelled, and then click Reschedule.
B) From the service calendar, copy the service activity to a new service activity.
C) Close the existing service activity as No Show, and then create a new service activity.
D) From the service calendar, choose the service activity, and then click Reschedule.
5. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)
A) single-series charts
B) multi-series charts
C) funnel charts
D) scatter charts
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B,D | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A,C |
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