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Updated: Jun 07, 2026
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CompTIA A+ Certification Exam (JK0-801) Sample Questions:
1. A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?
A) Replace the fuser.
B) Replace the printer ribbon.
C) Replace the pickup assembly.
D) Replace the print head.
2. A technician is dispatched to repair a malware infection on a laptop. The user appears agitated and uneasy about the technician working on the computer without supervision. Once the malware is mitigated the technician discovers a hidden folder containing inappropriate materials. Which of the following would the technician do FIRST?
A) Contact the company's security department
B) Copy all images on an external device as evidence
C) Browse the images to see if any illegal activity is occurring
D) Report the findings through the proper channels
3. Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP?
A) In the Control Panel, stop the device service, and then remove the card
B) Grasp the card firmly and slowly pull it from the slot on the laptop
C) Push the eject button on the card slot
D) Click on the safely remove hardware icon, stop the device, and remove the card
4. Which of the following describes the process laser printers use to secure toner to paper?
A) Duplexing
B) Bonding
C) Fusing
D) Transferring
5. A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
A) Drum
B) Fuser
C) Print head
D) Pickup rollers
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: D | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: D |
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