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Updated: Jul 25, 2026
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GAQM ISO2018LA Exam Overview:
| Certification Vendor: | GAQM |
| Exam Name: | GAQM ISO/IEC 20000-1:2018 Certified Lead Auditor (ISO2018LA) |
| Exam Number: | ISO2018LA |
| Exam Format: | Multiple Choice Questions |
| Related Certifications: | ISO/IEC 20000-1:2018 Lead Auditor (IT Service Management) ISO/IEC 20000-1 Service Management System Certifications |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Available Languages: | English |
| Passing Score: | 70% (28 out of 40 questions) |
| Recommended Training: | ISO/IEC 20000-1 Lead Auditor Training (PECB equivalent) |
| Exam Registration: | GAQM ISO Certifications Official Page |
| Exam Way: | Online proctored multiple-choice exam |
| Pre Condition: | Basic understanding of IT service management and ISO/IEC 20000-1:2018 requirements is recommended. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso_iec_20000_2018_la |
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management System (SMS) Fundamentals | - Service management system concepts and terminology - ISO/IEC 20000-1:2018 overview and purpose |
| SMS Requirements and Implementation | - Service delivery and service level management - Risk and change management in IT services - Context of the organization in SMS |
| Audit Principles and Techniques | - Nonconformity identification and reporting - Audit execution and evidence collection - Audit planning and preparation |
| Certification Exam Preparation | - Passing criteria and scoring rules - Exam structure and question format |
| ISO Audit Framework | - ISO 19011 audit guidelines - ISO/IEC 17021 certification audit principles - First, second, and third-party audit differences |
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