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Updated: Sep 13, 2026
No. of Questions: 120 Questions & Answers with Testing Engine
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HDI HD0-400 Exam Overview:
| Certification Vendor: | HDI (Help Desk Institute) |
|---|---|
| Exam Name: | HDI Qualified Customer Support Specialist |
| Exam Number: | HD0-400 / QQ0-400 |
| Passing Score: | 80% |
| Related Certifications: | HDI Qualified Help Desk Analyst (HDA) HDI Support Center Team Lead (SCTL) HDI Qualified Help Desk Senior Analyst (HDSA) |
| Available Languages: | English |
| Exam Duration: | 75 minutes |
| Real Exam Qty: | 60-65 |
| Exam Price: | $195 USD |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | Lifetime |
| Recommended Training: | HDI Official CSS Training |
| Exam Registration: | HDI Official Certification Page Pearson VUE Registration |
| Sample Questions: | HDI HD0-400 Sample Questions |
| Exam Way: | Proctored; available at Pearson VUE test centers or online via OnVUE |
| Pre Condition: | No formal prerequisites required |
| Official Syllabus URL: | https://www.thinkhdi.com/education/certifications |
HDI HD0-400 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Service Delivery | 30% | - Documentation and knowledge management - Customer expectations and satisfaction - Service delivery principles and standards - Effective communication across channels |
| Quality & Continuous Improvement | 20% | - Professionalism and ethics - Feedback and improvement processes - Performance metrics and KPIs |
| Incident & Problem Management | 30% | - Problem identification and root cause analysis - Escalation procedures - Troubleshooting and resolution techniques - Incident logging and classification |
| Process & Service Standards | 20% | - Service Level Agreements (SLAs) - Tools and technologies for support - Support center workflows |
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